Customer Testimonials
My wife and I each bought our first Lexus’ here. We have been dealing with James in service for our maintenance and he is fantastic. The dealership is way on the other side of town for us so we typically service our vehicles at a place out west. We drive to Walser because of James. He’s the best!
The best car dealership we have ever worked with. Great value for our trade ins, super professional staff, Vy and Erick were awesome to work with. Top notch company.
I have been going to Lexus of Wichita for service of my 2016 car. I couldn't go anywhere else for a new one. As a "mature" person I was anxious to upgrade for all the driving assistance technology. Vanessa should me how all worked and I wanted to buy. The color I chose took a month to arrive but how happy I am with my car. Two out of state trips, and the car technology works wonderfully.
Sheri was awesome and made the process easier than I expected!
5/26/2026 windshield replacement for our RX350. We were given a quote from Hayden for $1087.25 plus 25-50 shop fee. When I picked up car upon completion, the bill was $2466.79. We were shocked. I spoke with James and Jason. They were nice but no one willing to make any adjustment on bill. Same with a headlight issue I had after purchase. A lot of nice people listening but no satisfaction on my part.
We have purchased two cars from Lexus of Wichita in the last six months. The crew has been very accommodating in satisfying our desires in finding the right vehicles.
Lexus of Wichita make our purchase effortless. Lam in sales was a great help and very knowledgeable. Answered all of our questions and helped us pick us order the Lexus right for us. Will go back to them for sure.
I purchased a hard to find low mileage SC430 from Lexus of Wichita & it was a smooth process from start to finish. The car is in excellent condition, just as described. Sheri was truly terrific in making sure every detail of the sale went according to plan. A major part of my decision to purchase this vehicle was the fact that Lexus of Wichita had serviced the vehicle over the past 20 years & then did some additional maintenance before offering it for sale. That gave me the confidence I was purchasing a well maintained vehicle. I highly recommend working ... Read More Google - Jun 20, 2026
AJ has now sold use a Lexus twice in his short time at the dealership. The sales manager did a wonderful job getting the deal done, and as always Ben proved too be the technical wizard. We still want to set aside some time with him to go over much of the crazy tech in our new RX 450 h+.
Excellent experience. Sheri did an excellent job of guiding us thru the process of buying the exact vehicle we were searching for. Am not much for car shopping buy she made it seamless by keeping us informed about the vehicle as it was prepped for sale. Made us feel welcomed. Explained in detail the post purchase options protection options available. As near perfect an experience as you can get Thanks to Sheri and Cody
My only complaint is everytime I go in they change something on my display console and it takes me several days to figure out how to change it back or just live with it I’m not technology friendly. Lol
This service was very satisfactory which is like every prior experience at this dealership. Turnaround time on the car service was excellant. All phases of the service experience was excellant.
Worked with AJ he was friendly, low pressure, and knowledgeable. He went out of his way to resolve issues for me.
The professionalism was outstanding ! They made me feel confident and comfortable that my car is in safe and professional hands. The overall experience is outstanding
AJ was absolutely amazing to work with!!! He was very patient with me, which I needed! I’ve been car shopping for a while and felt comfortable here. I love my car!
Rosalie worked hard to find us the perfect car, and she did it! We couldn’t be happier. Everyone at Lexus of Wichita is so friendly and helpful. This is our 3rd Lexus and I know there will be more.
Angela was wonderful to work with. Very friendly and easy to get into contact with.
Unfortunately Travelers Insurance Company was very difficult to deal with in getting my Lexus repaired and it took 6 weeks to get their approval on all items to be repaired or replaced. Angela Pacheco was the best advocate I could have asked to monitor and resolve all the issues. She had help from the Service Manager, but it was Angela who hung in there and dealt with such a difficult and uncooperative insurance adjuster.
I wanted Lexus to repair the vehicle because I knew the car would be repaired correctly and I could be confident in driving it once it was ... Read More DealerRater - Jun 8, 2026
This most recent visit was the most efficient one I’ve had. I was in and out in no time even thought they were busy.
James Gallardo was great to work with as usual. Always informative and helpful on what needs to be done or not.
Extremely helpful in finding our needs and educating my wife and me about all the features of the new NXR350H
Vy is very responsive and knowledgeable. I think he’s the best. I would highly recommend him.
I brought car in for 58,000 check. They changed oil & rotated tires. My tires were around 28 psi but I thought when they rotated they would put air to required 32/33 psi which is on door. Picked up car & no change in tire pressure…same 28. Also they never removed sticker on dash saying next appt 58,000. Called about it & she said they r ok if light is not on. I feel as though they should have added some air…did they even rotate? Don’t trust Walser & have heard it repeatedly from friends who have Lexus & Mercedes also.
My entire experience with Lexus of Wichita was fantastic. Hayden and Angela made everything seamless and convenient.
The service advisors, especially my point man, Mr James Gallardo, ALWAYS go ABOVE AND BEYOND for me whenever I take my vehicle in for service! Mr James is HONEST AND STRAIGHTFORWARD with the services I need presently and the services which can be performed at a later time. My family and I am treated like VIPs upon arrival with a loaner vehicle ready to go and my kids are handed complimentary snacks and water! I am VERY GRATEFUL there is a Lexus dealership in Wichita that is on par with big city Lexus dealerships in terms of technician work ethic ... Read More DealerRater - Jun 5, 2026
I am a repeat customer because of Vy Nguyen, he takes care of me even when I don’t know what I want, lol. Walser is great to work with!
would not take cashier's check from my bank to buy car off lease.. How absurd!! Spent most of a week going back and forth from dealership and my bank. My bank finally wired the funds to Lexus. Have been 20 yr customer there but won't return . Told them would start doing my business in future with Henderson Lexus in Kansas City. They said would be happy to get my business and yes they'd be happy to take bank cashier's check
I always have a great experience with Lexus of Wichita. The service and maintenance staff are friendly and helpful.
Very nice, not pushy, good service. I’m happy with my Lexus. I hate surveys!
The customer service that Angela Pancheco provides is always the very best! Her attentiveness to the services I’m needing is truly appreciated.
I don’t question taking my vehicle to Walser for service. Angela is a big part of why I choose to use them. I trust her direction and advice on how best to care for my vehicle when choosing what to do to keep it running optimally and to keep its value. Very satisfied!
James is really nice, we like to work with him. Lexus take care good for their customers and car services.
They did a great job steering us through what we wanted/needed. They were definitely patient while we contiplated our needs with what we could afford.
This dealership is top notch. From the buying process to the service experience, everyone was very pleasant and knowledgeable. We ended up building/designing our cars and it had to be shipped here. Staff had assisted us from the very beginning, from the design, to adding extra options, to handling delivery. Straightforward pricing and they spent time to explain the purpose of certain safety features. The service department is amazing. Shoutout to James. He is always so pleasant and flexible to work with. He is personable and understanding. The mechanics are amazing. The videos that they make to inform customers ... Read More Google - May 27, 2026
Wonderful experience! No pressure, easy to work with and great selection of vehicles. Would recommend them to anyone!
James is always extremely patient and helpful. He takes time to answer my questions and provides me guidance for items outside of the scope of the visit. This is my first Lexus and from Rosalie in sales to James in the service department, I feel comfortable and taken care of every time I'm in. Thank you!!
James was so pleasant to work with. Serviced our car the same day we called (on a Friday of Memorial Day weekend. Although they were working a skeleton crew, he did not make us feel rushed, and the weight was not horrible.
Impersonal, unnecessarily complex and extremely poor communication with an extreme lack of customer service. Its May 25th and I have a loan and no idea when I will receive the car.
Great experience purchasing my new GX 550 Overtrail from Lexus of Wichita! Vy Nguyen made the entire process smooth, transparent, and stress-free from start to finish. His honest, straightforward approach to the deal was truly appreciated, and communication throughout was outstanding.
What really stood out was Vy’s commitment to customer service. He even picked me up from the airport, which made the buying experience incredibly convenient. After delivery, he took the time to help connect my phone to my Lexus account and get everything set up in the new vehicle, making sure I was completely comfortable before driving away.
Buying ... Read More Google - May 23, 2026
Angela did fantastic. Honest recommendations and fast service.
Great experience purchasing my new GX 550 Overtrail from Lexus of Wichita! Vy Nguyen made the entire process smooth, transparent, and stress-free from start to finish. His honest, straightforward approach to the deal was truly appreciated, and communication throughout was outstanding.
What really stood out was Vy’s commitment to customer service. He even picked me up from the airport, which made the buying experience incredibly convenient. After delivery, he took the time to help connect my phone to my Lexus account and get everything set up in the new vehicle, making sure I was completely comfortable before driving away.
Buying ... Read More DealerRater - May 23, 2026
Rosalie was very patient and knowledgeable, the showroom is clean, the buying process was smooth.
A smooth process in place for dropping off our vehicle for service. The care take when providing service was notable. Sam ensured our vehicle was properly taken care of and took the time to explain some requested details to our satisfaction. Appreciate the support provided from start to finish.
I was really surprised that it took all day just to get a tire rotation.
Angela is very professional at her job, but yet very personable. I know when I call or come in for service, I can depend on her to take care of my car and makes sure that I understand what has been done and what will need to be done in the next visits.
Amazing customer service as always! James is great to work with and very professional and knowledgeable.
Walser Lexus is very efficient in all phases of the automobile selling operation. Easy to deal with and very friendly.
excellent service and sales, recommend it to all customers. very friendly staff and good atmosphere
Great car purchase experience. I will absolutely explore Walser Lexus of Wichita again the next time I’m looking for a vehicle
Everyone here is straightforward and honest; there are no games. We replaced our 23-year-old Lexus with a new one and we couldn’t be happier!
9AM appt for a tire rotation. Finally completed and able to leave at 1pm. Seriously?
Both James and the tech guy were very helpful in trying to figure out my unique problem. They were honest stating they may not be able to help, but in the end they found two disconnections and a blown fuse, they fixed at no charge…yay!!!
Very comfortable waiting area and professional drivers ‘chauffeurs’. Excellent sales people. Grossly overpriced parts and service. Flimsy auto trim that isn’t covered under warranty. Design defect - not expected for a Toyota product and certainly not a new Lexus.
Seamless process! Angela was great! All work was done quickly and problems were solved! Great Communication as well!
James was great he got me right in and got everything taken care of communication was great from everyone every step of the way definitely 5-star service all around
Simply a very positive experience. Vanessa made the entire process so simple and was available to answer questions whenever I needed. Would definitely work with her again!
Great communication and prompt service completion. Everyone has been great to work with at Lexus of Wichita.
Easy to schedule appointment. Alexis kept me in the loop on the service progress. Everything was very convenient.
Service was completed in a timely manner and complete. Loaner was arranged and satisfactory. Overall service experience was very good
Seamless experience. I really appreciated the updates and clear communication on services being provided in a timely manner.
Sheri had great communication while we were out of town and inquiring about a vehicle. Ultimately we made the purchase and everything went smooth. We couldn’t be happier.
James and the service guy did an excellent job in getting my service done in a quick manner.
New tires and an alignment will hopefully resolve the issues with my can vibrating when going over 70.
This was the best experience we have ever had with buying a new vehicle. AJ Pullen was so patient in trying to explain things to us. We traveled from out of state and it was worth that for the experience. We won’t hesitate to use this group for our next vehicle and will recommend as we have the opportunity.
It was a little slow but Angela was awesome! She suggested getting a loaner next time so I didn’t have to wait.
Ben did an amazing job, extremely helpful from start to finish. Wonderful experience over all
We were very pleased with our service. Both Rosalie and Cody were very knowledgeable, couteous, and efficient.
Vy was easy to work with and got me the car that I wanted. He went over the features of the car and helped with the setup of the app and other configurable settings - which was helpful. My only "minor" complaint is that the car was not detailed very well (some of the protective plastic was still on backseats and on the door frame).
Ben was delightful! Appreciate his honest opinions about the cars on the lot. Left feeling like I made the right choice! Rosalie very responsive and helpful. I've worked with her years ago and she consistently does a great job.
Great experience, patient and worked patiently with me to make sure I was happy. Highly recommend.
Whoever runs the check in area needs to train some people! I was walking out the door to get in my car, and an older man backs a white car right in front of mine, blocking me from getting g my car out. He asked the young boy who had just finished vacuuming my car ( and coincidentally had seen me walking up) to vacuum that car in front of mine “real quick” then walked by me and said to me he’ll be done real quick. The kid proceeded to clean that car, move the vacuum away, and left, not ... Read More DealerRater - May 4, 2026
James was great to work with. He remembered us from past service. He addressed our questions on some warranty work to be scheduled. The service was excellent.
James was great to work with! He answered some questions I had about the lighting in my Lexus. I waited for my car to be serviced. The lounge was very comfortable and I enjoyed the video of the service. I love my car! Thank you!
I recently had my car serviced here, and it was a genuinely positive experience from start to finish. The staff was friendly, professional, and took the time to clearly explain what needed to be done without any pressure or upselling.
The work was completed in a timely manner, and everything was done exactly as promised. It’s refreshing to find a place that values honesty and good communication as much as quality service.
My car is running great, and I left feeling confident that the job was done right. I’ll definitely be returning for future maintenance and would recommend ... Read More DealerRater - Apr 29, 2026
Ben was great to work with. He was friendly and knowledgeable. I would purchase another vehicle from Walser.
I had a top-notch experience with AJ and Cody at Lexus of Wichita. No high-pressure sales. The showroom was clean and inviting; very comfortable. AJ provided detailed knowledge about the vehicles and was fantastic at helping me to review the pros and cons of the vehicles based on what I was looking for. AJ answered all my questions and provided information I didn't know to ask for. I received personalized service and treatment from the moment I walked in and throughout the entire process and after I drove off with my new vehicle. I hate buying new vehicles and ... Read More Google - Apr 28, 2026
I had a great experience at the Lexus dealership, I honestly still had no idea what I wanted when walking in but AJ was incredible throughout the entire process. He never pressured and was patient. What really stood out was that even though they were closing and storing the cars in shelter I was never rushed. That level of care and customer service is rare and appreciated. I couldn't be happier with my new vehicle, if your looking for someone who genuinely will be patient with you ask for AJ or Sherri.
Great customer service. Angela is professional but also personable. My car was done quick and they had a loaner for me that was nice and clean.
Excellent responsive maintenance, always explains everything they did & vehicle is ready when they say it will be .
Easy to make appointments and receive car loaner. Also like the video that shows what needs to be repaired is very helpful along with breakdown of all costs for recommended fixes.
Reasonable selection of high end automobiles.
Angela was very accommodating and respectful in that I travel 150 miles for a service appointment.
Excellent service and communication. Did not try to up sell me on anything. Did exactly as I wanted.
Great customer service
My husband and I were very happy with our purchase at Lexus of Wichita. Rosalie was very helpful getting us through the purchase.
My wife and I had a great experience with Lexus of Wichita - Walser Group. Thanks to Rosalie Isern who took care of the sale. She walked us through the steps of buying a car online, which we've never done before. She answered all our questions and provided great information regarding the vehicle as well as optional packages for extended protections. She made extra efforts to get us the best deal. After she explained the shipping process, we opted to have the car shipped to us. Rosalie made the whole thing seamless and within a few days from initial ... Read More DealerRater - Apr 19, 2026
Committed to excellent customer service. It doesn't take 15 words to express my sentiments beyond the 5 words in the first sentence!
Vanessa Mayo was wonderful to work with! From beginning to end, she was responsive, professional, and consistently attentive to my needs. She answered my questions promptly and made me feel appreciated as an out-of-state buyer. Her dedication stood out, and I would highly recommend her to anyone seeking exceptional service.
Vy, my salesperson, was extremely helpful and sent me frequent emails or calls. The service department checked out the car and made several repairs at their expense. The car was shipped to the Atlanta area in just two days. It was nice dealing with a respected Lexus dealership.
It was an excellent experience. Sheri Stafford explained everything to us in detail; she is a very kind person and answered all the questions we had. Even after the purchase, she has continued to assist me with whatever I needed—simply excellent.
Alexis was a Very professional, friendly, caring person. She was a delight to work with! A genuine person with the best costumer service that I have ever experienced! If I could choose to deal with her again, I would definitely be thrilled to do so! Thank You Alexis for your help & your caring heart! Priceless!!!!
Very good service they answer all my questions ..I highly recommend it to my friends
I don't have anything specific to say about the dealership other than they did a good job.
My Wife & I were beyond pleased with Vy!!!! He did and AMAZING JOB!! He was very accommodating and very proffessional.He helped us set up alot of the features in our Lexus RX 350.Which was very nice of him.Everyone that we came in contact with was very very nice as well. Everyone there made us feel very special.Not just another customer! There was a gentleman there that I think was Vy's boss,general manager maybe that was very nice as well.Him and Vy made us feel extreemely comfortable to the point that you all just ... Read More DealerRater - Apr 12, 2026
I had not bought a car in over 18 years, so I didn't know what to expect. Walser has a no-haggle, straightforward pricing which was refreshing surprise. My sales contact was Vanessa who took care of me through the entire process. Vanessa and Sales Manager Steve Bishop were both incredibly helpful throughout the entire process, working with me to meet my goals and ensuring everything was transparent and stress-free. Buying a car online could have been nerve-wracking, but thanks to Vanessa and Scott, I Feld comfortable eery step of the way.
I couldn't be happier with the experience- thank ... Read More DealerRater - Apr 11, 2026
Had struggles with my initial communications with the dealership and too many handoffs, but my Salesperson AJ did a great job of correcting the issue and keeping me updated during the entire process.
Easy to schedule, thorough work and turnaround of the car. A pleasant experience every time.
I like the set pricing and non-commissioned sales approach, Eddy’s needs to follow!