Customer Testimonials
Lexus offers a very professional approach to buying cars. Everyone is always very helpful when I have car needs. Not pushy just factual. I like the way your team works as well as how they present themselves. Topnotch! Again, tku for a wonderful experience. Sincerely, Phylis McDonald
Great to work with, once we got ahold of someone at the service desk. Tried for two weeks off and on via phone call. Call back to our phone call came once per call, not certain each time we called. Walked in during business hours and was able to get our service taken care of. Was than happy about taking time off from work to take care of the service.
They were courteous, on time and service was done quickly. I was kept informed the whole time.
Great customer relationship service. The lounge is wonderful and stocked with good choice of coffee and drinks! Area of improvement: 1) maybe some ice for the guests when the weather is 104deg. And for the maintenance crew to check to make sure the wiper fluid is full before they turn over the vehicle to the owner. Alexis did a good job. Just as Dallas did in the past. Thanks Lexus!
I had a fantastic experience working with Ben at Lexus Wichita. He made the purchase of my NX incredibly smooth from start to finish. His deep knowledge of Lexus technology and vehicle features was invaluable and helped me make the right choice. Ben is patient, informative, and clearly committed to providing top‑tier service. Highly recommend him to anyone considering a Lexus.
They took great care of my car. I appreciate their help with all of this.
They helped in short notice to get me in and fix my vehicle and went out of the way to make the process easy. Also fixed all the issues
Vy is the best! He is extremely knowledgeable about all things Lexus. Highly recommend working with him.
Vy was great to work with. He is very knowledgeable about everything Lexus and answered all of our questions. He is very professional and did a first class job helping assisting us. Highly recommend him and Walser Lexus
All was very good. Very happy with all concerned. Thanks to management stepping in to finish.
The people that I have interacted with have been knowledgeable and polite. I was surprised, and in retrospect, slightly offended that the sales manager asked me to log on to my bank app, and show it to him. If he has questions about the validity of my check, he should call the bank. It’s none of his business what my total balance is or was.
The dealership was nice and well maintained, and the receptionist was kind. Vy was professional but wasn’t particularly friendly. I expected to hear more information about the car I was going to purchase but I mostly learned just about the warranties, which are important to learn about, I just expected more. He spoke more about how he had helped other people select their cars than it seemed about the car I purchased. It wasn’t a bad experience but not really a great one.
Hard to rate James as the only contact with him was the text that the car was ready. Didn’t get the name of the service gal that actually took care of us—she was great. The only reason I didn’t give the dealership 5 stars is because we found the automatic windshield wipers weren’t working when we got into a rain shower on our way home. And we weren’t able to get them working. Contacted Vy who told me how to activate them but they still weren’t coming on automatically in the rain showers yesterday. If ... Read More DealerRater - Jul 31, 2026
We had a very good experience with the car purchase. All of our questions were answered. Tnanks
After Lexus Roadside Assistance, I went to the Walser Dealership. I didn't have an appointment, but they fixed the tire, washed the car and vacuumed the inside. Great service!
Clear communication and integrity is very important to me. I drive a lot of miles alone. Trusting the service of my car with Lexus of Wichita ensures confidence that my car will get me where I’m going and home safely.
Quit taking our perks! We used to feel special, now it’s just like going anywhere else to get get your car maintenance done.
It’s always a great experience. And that’s why we always go back. thank you.!
I had one of the smoothest experiences yet with my oil change. James was great, and I received great service from everyone involved! My car was even done sooner than I expected, which was great!
Great service and experience! I was impressed how smooth my warranty claim went, and how soon I got an appt
My 2007 Lexus convertible after parking in my garage will not start. Not sure what is wrong yet. Need to jump start first and then see if something lights stayed on or what happened. Will check then let you know…._
The general manager could not keep his word, they didnt even detail the when I made a appointment and came back on my time.
Overall, the car buying experience went quite well. AJ was very informative and was able to answer most of my questions and we were able to walk away with a car whithout too much hassle. The only thing keeping this from being a 5 star experience was how much the manager tried to push us for a warranty. While I get that that is how they make their money, there were better ways to sell to us than basically calling me and my dad stupid.
James is always very friendly, knowledgeable, and helpful.
My only suggestion, I asked for the interior windows to be cleaned. The rear window was not cleaned and for that I am a little stymied. Other than that, everything and everyone were very professional and on track.
Also, I had a loaner (which I appreciate very much) and was charged $7.49 - I assume that was for gas. However, since I only drove 13 miles I didn’t think I used much gas. Perhaps the vehicle was not at full tank when I received it? However, the loaner is a great help and ... Read More DealerRater - Jul 22, 2026
service is very good on work to be done to car,service people have been very to work with
Needed new tires. Discussed options. Made decision. Got the tires replaced . No problems or issues.
I had a great experience buying a vehicle from AJ Pullen with Lexus of Wichita. Great guy, who made every effort to make the car buying experience as easy as possible.
Very clean and nice amenties. Staff friendly and very helpful. Would recommend to friends looking to purchase a vehicle.
Polite, professional. Very nice service and environment. Treated me and my car with dignity and respect
Sheri Stanford was direct and easy to work with. They provided a decent trade-in value for my car to get a replacement that was a better fit for my son. I was pleasantly surprised by the used car buying experience here.
Our visit was very pleasant. Angela was excellent! The loaner car was great. Service was accomplished within the time stated. Our first visit. Looking forward to our next
Angela did a good job and my experience was mostly positive. My only complaint was the job start to finish took too long to complete.
Very impressive. Sales staff were very professional and knowledgeable. Answered all of our questions and no high pressure sales tactics.
Looked over very good and provided video of needed work the only thing is I wish repairs were priced less or I was given credit on repairs for charge to check problems
My experience with Lexus of Wichita was second to none. Ben was amazing and very patient with me as I was buying from out of state and required time to make arrangements for my purchase. Everything from start to finish was seamless with a small delay on my part but they were able to accommodate me with the time I needed to seal the deal. From picking me up at the airport to sending me on my way, Ben and the kind folks at Lexus of Wichita were amazing to work with. Thank you!
Lexus of Wichita was great throughout the buying process. Rosie answered our questions and even anticipated what we were going to ask about before we did. We love our new TX 350!
Tires not filled to correct PSI.
Something amiss about oil change schedule - too long ago with really very little to reference to get to the bottom of that question.
A little tardy with return phone calls.
We have had a slow leak in the right front tire- I think Walser tried to fix it-I took it to Discount Tire and they fixed it 'the best' but still has a small leak- taking it back to DT today to see what they can do. My Wife has to keep a small air pump in the car all the time.
People ... Read More DealerRater - Jul 7, 2026
Lexus of Walser in my opinion very professional and knowledgeable, when bring my car in for maintenance. Price is affordable wont upcharge or sales you on extras unnecessarily works. I've been going to Lexus of Walser for years now, all because of James Gallardo. The best advisor at Lexus hands down, friendly and direct to the point. He's the only reason why I've kept coming back to service my car. Always taking good care of his customers!!!
Great vehicle buying experience. Rosalie was absolutely amazing!! I would recommend to anyone buying a vehicle
Went here looking for a used car because they had decent inventory listed on their site. Sheri helped us through the whole process and made sure we had just the right vehicle for our needs!
My wife and I each bought our first Lexus’ here. We have been dealing with James in service for our maintenance and he is fantastic. The dealership is way on the other side of town for us so we typically service our vehicles at a place out west. We drive to Walser because of James. He’s the best!
The best car dealership we have ever worked with. Great value for our trade ins, super professional staff, Vy and Erick were awesome to work with. Top notch company.
I have been going to Lexus of Wichita for service of my 2016 car. I couldn't go anywhere else for a new one. As a "mature" person I was anxious to upgrade for all the driving assistance technology. Vanessa should me how all worked and I wanted to buy. The color I chose took a month to arrive but how happy I am with my car. Two out of state trips, and the car technology works wonderfully.
Sheri was awesome and made the process easier than I expected!
5/26/2026 windshield replacement for our RX350. We were given a quote from Hayden for $1087.25 plus 25-50 shop fee. When I picked up car upon completion, the bill was $2466.79. We were shocked. I spoke with James and Jason. They were nice but no one willing to make any adjustment on bill. Same with a headlight issue I had after purchase. A lot of nice people listening but no satisfaction on my part.
We have purchased two cars from Lexus of Wichita in the last six months. The crew has been very accommodating in satisfying our desires in finding the right vehicles.
Lexus of Wichita make our purchase effortless. Lam in sales was a great help and very knowledgeable. Answered all of our questions and helped us pick us order the Lexus right for us. Will go back to them for sure.
I purchased a hard to find low mileage SC430 from Lexus of Wichita & it was a smooth process from start to finish. The car is in excellent condition, just as described. Sheri was truly terrific in making sure every detail of the sale went according to plan. A major part of my decision to purchase this vehicle was the fact that Lexus of Wichita had serviced the vehicle over the past 20 years & then did some additional maintenance before offering it for sale. That gave me the confidence I was purchasing a well maintained vehicle. I highly recommend working ... Read More Google - Jun 20, 2026
AJ has now sold use a Lexus twice in his short time at the dealership. The sales manager did a wonderful job getting the deal done, and as always Ben proved too be the technical wizard. We still want to set aside some time with him to go over much of the crazy tech in our new RX 450 h+.
Excellent experience. Sheri did an excellent job of guiding us thru the process of buying the exact vehicle we were searching for. Am not much for car shopping buy she made it seamless by keeping us informed about the vehicle as it was prepped for sale. Made us feel welcomed. Explained in detail the post purchase options protection options available. As near perfect an experience as you can get Thanks to Sheri and Cody
My only complaint is everytime I go in they change something on my display console and it takes me several days to figure out how to change it back or just live with it I’m not technology friendly. Lol
This service was very satisfactory which is like every prior experience at this dealership. Turnaround time on the car service was excellant. All phases of the service experience was excellant.
Worked with AJ he was friendly, low pressure, and knowledgeable. He went out of his way to resolve issues for me.
The professionalism was outstanding ! They made me feel confident and comfortable that my car is in safe and professional hands. The overall experience is outstanding
AJ was absolutely amazing to work with!!! He was very patient with me, which I needed! I’ve been car shopping for a while and felt comfortable here. I love my car!
Rosalie worked hard to find us the perfect car, and she did it! We couldn’t be happier. Everyone at Lexus of Wichita is so friendly and helpful. This is our 3rd Lexus and I know there will be more.
Angela was wonderful to work with. Very friendly and easy to get into contact with.
Unfortunately Travelers Insurance Company was very difficult to deal with in getting my Lexus repaired and it took 6 weeks to get their approval on all items to be repaired or replaced. Angela Pacheco was the best advocate I could have asked to monitor and resolve all the issues. She had help from the Service Manager, but it was Angela who hung in there and dealt with such a difficult and uncooperative insurance adjuster.
I wanted Lexus to repair the vehicle because I knew the car would be repaired correctly and I could be confident in driving it once it was ... Read More DealerRater - Jun 8, 2026
This most recent visit was the most efficient one I’ve had. I was in and out in no time even thought they were busy.
James Gallardo was great to work with as usual. Always informative and helpful on what needs to be done or not.
Extremely helpful in finding our needs and educating my wife and me about all the features of the new NXR350H
Vy is very responsive and knowledgeable. I think he’s the best. I would highly recommend him.
I brought car in for 58,000 check. They changed oil & rotated tires. My tires were around 28 psi but I thought when they rotated they would put air to required 32/33 psi which is on door. Picked up car & no change in tire pressure…same 28. Also they never removed sticker on dash saying next appt 58,000. Called about it & she said they r ok if light is not on. I feel as though they should have added some air…did they even rotate? Don’t trust Walser & have heard it repeatedly from friends who have Lexus & Mercedes also.
My entire experience with Lexus of Wichita was fantastic. Hayden and Angela made everything seamless and convenient.
The service advisors, especially my point man, Mr James Gallardo, ALWAYS go ABOVE AND BEYOND for me whenever I take my vehicle in for service! Mr James is HONEST AND STRAIGHTFORWARD with the services I need presently and the services which can be performed at a later time. My family and I am treated like VIPs upon arrival with a loaner vehicle ready to go and my kids are handed complimentary snacks and water! I am VERY GRATEFUL there is a Lexus dealership in Wichita that is on par with big city Lexus dealerships in terms of technician work ethic ... Read More DealerRater - Jun 5, 2026
I am a repeat customer because of Vy Nguyen, he takes care of me even when I don’t know what I want, lol. Walser is great to work with!
would not take cashier's check from my bank to buy car off lease.. How absurd!! Spent most of a week going back and forth from dealership and my bank. My bank finally wired the funds to Lexus. Have been 20 yr customer there but won't return . Told them would start doing my business in future with Henderson Lexus in Kansas City. They said would be happy to get my business and yes they'd be happy to take bank cashier's check
I always have a great experience with Lexus of Wichita. The service and maintenance staff are friendly and helpful.
The customer service that Angela Pancheco provides is always the very best! Her attentiveness to the services I’m needing is truly appreciated.
I don’t question taking my vehicle to Walser for service. Angela is a big part of why I choose to use them. I trust her direction and advice on how best to care for my vehicle when choosing what to do to keep it running optimally and to keep its value. Very satisfied!
James is really nice, we like to work with him. Lexus take care good for their customers and car services.
They did a great job steering us through what we wanted/needed. They were definitely patient while we contiplated our needs with what we could afford.
This dealership is top notch. From the buying process to the service experience, everyone was very pleasant and knowledgeable. We ended up building/designing our cars and it had to be shipped here. Staff had assisted us from the very beginning, from the design, to adding extra options, to handling delivery. Straightforward pricing and they spent time to explain the purpose of certain safety features. The service department is amazing. Shoutout to James. He is always so pleasant and flexible to work with. He is personable and understanding. The mechanics are amazing. The videos that they make to inform customers ... Read More Google - May 27, 2026
Wonderful experience! No pressure, easy to work with and great selection of vehicles. Would recommend them to anyone!
James is always extremely patient and helpful. He takes time to answer my questions and provides me guidance for items outside of the scope of the visit. This is my first Lexus and from Rosalie in sales to James in the service department, I feel comfortable and taken care of every time I'm in. Thank you!!
James was so pleasant to work with. Serviced our car the same day we called (on a Friday of Memorial Day weekend. Although they were working a skeleton crew, he did not make us feel rushed, and the weight was not horrible.
Impersonal, unnecessarily complex and extremely poor communication with an extreme lack of customer service. Its May 25th and I have a loan and no idea when I will receive the car.
Great experience purchasing my new GX 550 Overtrail from Lexus of Wichita! Vy Nguyen made the entire process smooth, transparent, and stress-free from start to finish. His honest, straightforward approach to the deal was truly appreciated, and communication throughout was outstanding.
What really stood out was Vy’s commitment to customer service. He even picked me up from the airport, which made the buying experience incredibly convenient. After delivery, he took the time to help connect my phone to my Lexus account and get everything set up in the new vehicle, making sure I was completely comfortable before driving away.
Buying ... Read More Google - May 23, 2026
Angela did fantastic. Honest recommendations and fast service.
Great experience purchasing my new GX 550 Overtrail from Lexus of Wichita! Vy Nguyen made the entire process smooth, transparent, and stress-free from start to finish. His honest, straightforward approach to the deal was truly appreciated, and communication throughout was outstanding.
What really stood out was Vy’s commitment to customer service. He even picked me up from the airport, which made the buying experience incredibly convenient. After delivery, he took the time to help connect my phone to my Lexus account and get everything set up in the new vehicle, making sure I was completely comfortable before driving away.
Buying ... Read More DealerRater - May 23, 2026
Rosalie was very patient and knowledgeable, the showroom is clean, the buying process was smooth.
A smooth process in place for dropping off our vehicle for service. The care take when providing service was notable. Sam ensured our vehicle was properly taken care of and took the time to explain some requested details to our satisfaction. Appreciate the support provided from start to finish.
I was really surprised that it took all day just to get a tire rotation.
Angela is very professional at her job, but yet very personable. I know when I call or come in for service, I can depend on her to take care of my car and makes sure that I understand what has been done and what will need to be done in the next visits.
Amazing customer service as always! James is great to work with and very professional and knowledgeable.
Walser Lexus is very efficient in all phases of the automobile selling operation. Easy to deal with and very friendly.
excellent service and sales, recommend it to all customers. very friendly staff and good atmosphere
Great car purchase experience. I will absolutely explore Walser Lexus of Wichita again the next time I’m looking for a vehicle
Everyone here is straightforward and honest; there are no games. We replaced our 23-year-old Lexus with a new one and we couldn’t be happier!
9AM appt for a tire rotation. Finally completed and able to leave at 1pm. Seriously?
Both James and the tech guy were very helpful in trying to figure out my unique problem. They were honest stating they may not be able to help, but in the end they found two disconnections and a blown fuse, they fixed at no charge…yay!!!
Very comfortable waiting area and professional drivers ‘chauffeurs’. Excellent sales people. Grossly overpriced parts and service. Flimsy auto trim that isn’t covered under warranty. Design defect - not expected for a Toyota product and certainly not a new Lexus.
Seamless process! Angela was great! All work was done quickly and problems were solved! Great Communication as well!
James was great he got me right in and got everything taken care of communication was great from everyone every step of the way definitely 5-star service all around
Simply a very positive experience. Vanessa made the entire process so simple and was available to answer questions whenever I needed. Would definitely work with her again!
Great communication and prompt service completion. Everyone has been great to work with at Lexus of Wichita.
Easy to schedule appointment. Alexis kept me in the loop on the service progress. Everything was very convenient.
Service was completed in a timely manner and complete. Loaner was arranged and satisfactory. Overall service experience was very good
Seamless experience. I really appreciated the updates and clear communication on services being provided in a timely manner.