Great, attentive staff. Good service experience
My recent visit to Walser Lexus was an amazing experience - when one brings in a car with damage it is not a happy time. I left with a perfectly repaired car - that was a happy time - made possible but Tangela - my go to girl - and a very nice gentleman named John. Congratulation Lexus for having such fine people represent you. My car was also shining like new.
My husband and I were very impressed with Lexus of Wichita. We have bought cars and pick-ups before, but we have never had the service and attention that you receive at Wichita Lexus. They go over every detail you could think of and make sure everything is what you wanted. They have a lounge with beverages, snacks and fruit. They have a massage chair and a putting green. They have a computer game area for your kids. They go the extra mile to help you finance and make sure your needs are covered. Our salesman Giovanni Balderas was the best salesman we have ever had. He knew friends of ours and made sure we were as happy with our Lexus as our friends were with theirs. Lexus of Wichita is an awesome place to buy a car. They treat you like you are family. Unfortunately, 4 years later this post is not true anymore. I was very disappointed in Walser Lexus today. I can no longer get my car washed on Saturday afternoons. They close the service department at 2:00. I live an hour away. Very disappointed that what we had 4 years ago is no longer true. You probably don't want to invest the money in a Lexus since the perks don't last. Very disappointed in Walser Lexus.
Great automobile service.
If you are looking for a new Or Used car go see Lance Garrison this guy will take care of you. He is always will to help even after the sales .
I am so impressed with Lexus Of Wichita. All of my interactions with them have been very professional. During my recent purchase of a Lexus vehicle, the sales person that helped me, John Kennedy, kept the experience relaxed and low pressure. Not only is Lexus the best car on the road, but Lexus Of Wichita has to be one of the top dealerships in the Wichita area.
We own 2 Lexus' form this dealer and what I love most about it is John Rawcliffe and Ross in the Service Department ! Their Customer Service Skills are Unparalleled !!! They are warm, inviting, welcoming, and care ! The Dealership is Beautiful ! However, there is only one sales guy for me Bac Ta from Audi of Wichita ! I've purchased numerous cars from Wichita Luxury collection and Walser and Always ask for Bac because you can't put a price on his Amazing Customer Service skills !!! They know how to treat people right in an age where customer service has been lost but not here !!!
Vy was the person who helped me with this purchase. He was very prompt to return my calls or to provide me with any information needed to make this transaction as smoothly as possible. It wa an expensive vehicle and he made sure I was satisfied with it. He coordinated transportation of the vehicle to me at a very fair price and with excellent prontitud. Nothing to say but good words about Vy’s proffesionalism.
You are treated like you are very important to them, every step is throughly explained. Questions are encouraged, very very considerate staff and management. Just all around great dealership.
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