Customer Testimonials
Bought a car on Sept 19th. On Nov 5th, a check engine light came on (catalytic converter emission issue). They refused to fix the issue even though the issue would have been present for thousands of miles and could have been detected if the service department had done the inspection correctly. So either they knew about the issue and sold the car anyways without warning or the service department is woefully incompetent. If I could give them less than 1 star, I would. I figured this place would be a lot less shady than they ended up being.
Angela saved this review from being negative. After picking up my vehicle I had to reset many settings. Didn't mind having to reset the seat and steering wheel (although I didn't think I should've had to do this). But I had to get into the nav screen/vehicle settings to turn off the maintenance required notice so that I could check the tire pressure. I also had to return to the dealer to have the automatic rotational feature of the outside mirrors upon vehicle locking reset. I realize this isn't a big thing to reset but ... Read More DealerRater - Nov 12, 2026
Walser does an excellent job of taking care of their customers. They are always professional, attentive, and willing to go above and beyond to ensure a positive customer experience.
My very first conversation with Vanessa Mayo was amazing, she was attentive, she listened to my concerns and kept me updated every step of the way. Vanessa's customer service skills are amazing, and I thank her for caring and being very patient and understanding with me. Vanessa is still checking on my, even after I got my car. That is Great Customer Service!!! Tim, the driver, that delivered my car was awesome! It was wonderful meeting him; he was patient and very accommodating. Thank you Lexus of Wichita!
Great place to purchase a car! Sheri Stafford was my salesperson and was fantastic to work with!
Rosalie was amazing throughout the entire process. No haggle pricing eliminated the back and forth nonsense. We love our new Lexus!!
Excellent all around service. Service advisor very knowledgeable. Very comfortable customer lounge coffee and snacks.
Alexis is fantastic to work with. She makes us feel part of the team, not just another customer. We appreciate all she and the entire staff at Walser Lexus do to make our experience so enjoyable.
I had a wonderful experience during my recent visit to the Lexus dealership! From the moment I arrived, I felt welcomed and appreciated by Alexis. She was friendly, professional, and genuinely helpful, making the entire experience smooth and enjoyable. I truly appreciate not only her, but every single member of the service team for their patience, attention to detail, and willingness to answer all my questions. It’s always a pleasure to deal with people who care about their customers and take pride in providing excellent service. Thank you for making my visit such a positive experience. I look forward ... Read More DealerRater - Nov 2, 2026
From the beginning to the end the negotiations was clear no hiding fees excellent dealer.
I got top notch service from Lexus of Wichita. Pickup and delivery of my vehicle by them made it very easy. Thank you.
Sales person was just okay.. car was not very clean when we picked it up. Tire pressure re commended was 33psi, three tires were at 44psi and one was at 39psi.
Customer Service is top notch. Very friendly, helpful, honest and go out of the way for their customers.
On-time service and comfortable surroundings while I waited.. Love those massage chairs, Staff kept me up-to-date wile I waited.
Vanessa was great to work with! Super helpful, efficient and made the whole buying process a breeze! We’ll be back that’s for sure!
I am disappointed that my car had an 1,800 repair bill when it is 1 year old. The front grill is not adequate to keep small rocks from damaging the ac condenser. This was my first Lexus purchase and now I am leery about driving it on the highway. I researched it and so many people are having the same issues. I feel it is a poor design and I will continue to have issues, and we bought the car in hopes of trouble free travel. I did read where some dealerships have helped customers put an aftermarket screen in but I ... Read More DealerRater - Oct 21, 2026
Vy was wonderful to work with. Even though we went in to buy a used vehicle, we received great help and he went above to get the vehicle up for us to see. The building and people were very nice and pleasant to work with. I love that Vy was the one we dealt all the way through the process. We didn't get handed off to anyone else.
James was very kind and easy to work with. Very grateful for the service Lexus service team and James helped with my car. As always, thanks and keep up the excellent service!
Vi knows the cars. And can answer any questions. There is no pressure to buy
We have tried to purchase a vehicle at this dealership for over a week. Originally we were planning to buy two on the same day. No one was available to help us. The sales manager finally came out but he referred us to a salesman. After leaving we finally got a call a day later. We have made three attempts to look at one of the used trucks being turned down and told they are simply too busy to help us. They lost one deal already and now will lose the second deal. This dealership considers itself extremely important and ... Read More Google - Oct 17, 2026
I bought 2 cars there in the last 2 months. Cody was ok, but Sheri was the best. I bought the RX 350 from Cody and the ES350 from Sheri. I got a lot more information from her.
We had outstanding service from Rosalie and Vanessa. Rosalie listened attentively to what we were interested in seeing and learning more about. She brought two vehicles around for us to test drive and we enjoyed them both. When we returned, Rosalie was working with another client, and Vanessa helped us understand the differences between the two vehicles and what she liked best about her own Lexus. We felt very welcome, valued as a customer and there was zero pressure. Two days later we returned for a final decision, and Vanessa helped us with our selection. She was excellent, providing all ... Read More DealerRater - Oct 16, 2026
James was extremely helpful and easy to work with. He was informative and kept me updated throughout the day. Lexus of Wichita is efficient but expensive....like all Lexus Dealerships. I will assume if you owe a Lexus the high maintenance costs comes with the car. However, I personally feel it necessary to keep my car in great shape so it will last a long time. So visiting a Lexus Service Center periodically is a good idea. Maybe not for the oil changes but certainly for all the other stuff.
Turn around for the service (tire rotation) was faster than expected. I had time to catch up on things, but it wasn't excessive.
I think they are efficient, but expensive.They seemed to be friendlier this time around.
James was extremely helpful with this service visit. He communicated with me throughout the process. The shop video is also very helpful.
⭐⭐⭐⭐⭐ I had a great experience with Lexus of Wichita. The staff were friendly, professional, and helpful. They took the time to answer my questions and explain my options. I appreciate their patience, communication, and customer service. Thank you for your time and professionalism. I would recommend Lexus of Wichita to anyone looking to purchase a vehicle!
Alex's was attentive and easy to work with. She communicated well which was helpful.
Excellent service I was impressed thank you for the good work. I will definitely remember to come back.
James always has my back as a Lexus customer. I thought I was only going to replace one tire, but it became four. He made sure I had a loaner vehicle while Lexus performed the work
Great service and fantastic advise from the lexus team. Will definitely come back again for future purchase of a vehicle.
Wonderful all the way around. Vanessa and team are fantastic. Cant find a better group of people to do business with
James is my service representative and I trust him to take care of my Lexus’ needs. I have confidence in the work of the service personnel and appreciate the video (even though I have no idea of what I’m seeing!) I’m a happy owner of my 2017 lexus and appreciate the Lexus service department.
Vy was absolutely amazing and made the decision and process incredibly easy. The dealership treats you like a person rather than another sale. I appreciate vy’s knowledge and tenure with Lexus of Wichita. We might just be Lexus for life!
Dealership had good price on awesome new car, long distance review and deal negotiated on car, car was like advertised once arrived, relatively painless lease setup and very helpful new car review with salesperson of safety features and technology accessories.
got it in in less than a day and found TONS of stuff that the dealer did not divulge. saved me a bucket of money. professional, thorough, reasonably priced, kind to interact with. Gold.
She met as I was getting out of my car, I usually work with James and she knew that and was happy to assist me in what I needed. James was on vacation. She made it very easy to work with her.
Alexis was great to work with. She was able to get me in and get me a loaner without having to wait days. Thank you!
Service was great, really appreciated the video review of the service being performed. Angela did a great job.
Repair and service fees seem excessive - extremely so. $1,800 for labor to replace a water pump feels excessive. $3,600 for 90,000 mile servicing seems excessive. I realize there was the replacement of the water pump, but it feels as though the dealership is taking advantage of Lexus owners. Service was efficient and the work is quality. Alexis is courteous and friendly.
Good buying and also maintenance and warranty experiences. Great walk through if the features on the car when I picked it up at delivery
It was a very quick and efficient complimentary 5000 mile service on my new TX500h. I had the car back in two hours.
Benjamin Broberg took over my file partway through a certified pre-owned purchase and handled it well. Courteous, accessible, straight with me about what he could and couldn't do, and he followed up rather than letting things drop. Appreciated his patience through a process with a lot of moving parts.
they are great to work with. we have bought three lexus there. Their service department is great too
Pleasant experience, no issues. I really liked the video from the technician, nice touch, I wasn't expecting that.
The timing and everything that was done for my vehicle was completed as promised. The price quoted was decent as well.
Alexis was very helpful and courteous. She kept my appointment on schedule and got me back on my way as quickly as possible. Two things I was slightly disappointed in: 1. The service technician did not reset the vehicle maintenance information 2. The service technician did not apply a service reminder sticker to the windshield
Everything went as planned and it was a great experience. The waiting area for the service department is a very enjoyable place to hang out.
Traveled 15 hours one way. Told the dealer I wanted to sign paperwork and leave for back home. The car was not ready. It had to go to a body shop for repair. The interior was not cleaned. Windshield and dashboard were dirty. This was a CPO car. Not inspected by my calculation. The rear bumper was damaged. They told me to take the car home and get two estimates for repair. Both body shops said the bumper needed to be removed, stripped of paint, repaired, repainted and reinstalled. Dealer balked. In fact it took the Sales Manager 5 business days before ... Read More DealerRater - Sep 28, 2026
Very welcoming place to buy a car, with excellent service. I would highly recommend buying a car from here.
I appreciate the dealer taking into account our concerns and repairing all items they could. While one of the issues they repaired was caused be previous maintenance at this dealer, I feel their service went above and beyond to repair any hard feelings moving forward.
Very accommodating. No problems - easy in and out. Every employee is very courteous and knowledgeable.
Easy contact, easy in, easy out, issue dealt with. I couldn't say anything better about the service
Great experience each time visiting Lexus service department. Every employee is very courteous and knowledgeable.
I recently purchased a brand-new Lexus IS 350f Sport from this dealership, even though I live in another state, and I couldn’t be happier with the entire experience! From the very beginning, Sheri was fantastic to work with. Her communication was excellent, and she kept me informed every step of the way, which made purchasing a vehicle from out of state incredibly easy and stress-free.
Sheri was extremely personable, professional, and genuinely went above and beyond to make sure everything was taken care of. She even arranged transportation for me from my hotel to the dealership, which was such ... Read More DealerRater - Sep 14, 2026
Alexis did a great job explaining the process. Couldn't understand the mechanic on our video very well. Car was ready in the time frame I was told. Great customer service.
Sheri was very personable and and knowledgeable. I appreciated her "no pressure" attitude and willingness to go the extra mile to answer questions or concerns. I am very happy with my new Lexus RX hybrid. The dealership went above and beyond in helping us get our remote garage door opener programed. Thanks.
Always treated well, love the technician video showing the underside of the vehicle and recommendations for the future. Instructions are always followed and negative surprises don’t happen. Having the vehicle washed and vac’d is a stellar bonus as well, a complete and positive expensive.
Alexis is willing to work with the customers and make customers happy with her work and she is very nice
This dealership is well worth it.Everything is going great except the one little issue with vehicle which is air conditioning other than that fabulous
Lexus of Wichita got me in and out for my 80,000 mile maintenance in a very reasonable time. I waited in their nice lounge, communicated easily via their text and online system, and they were done in no time.
I highly recommend Walser Auto Campus, Wichita, KS!
I had a fantastic experience with Vy. I knew exactly what I wanted when I came to the lot, and that was immediately respected. I never felt pressured to consider something different or steered toward something I didn’t want. Jennifer assisted with my test drive making sure she answered any questions I had. Vy made sure I was aware of any additional options available without ever making me feel pressured, even taking some time to do numbers together, ensuring comfortable payments.
Any time I brought up a concern, they never questioned ... Read More DealerRater - Sep 10, 2026
We've known James for many years now and he's always been great. He approaches his job with good motives, morals and intentions. Never once did we feel like he's trying to cheat us like some of the other service shops in town. There have been many Service Managers AND General Managers at this facility come and go, but we can always count on James to be there. Loyalty is almost unheard of in today's world and James has proven loyalty to his employer. Thank you for everything you do James. God bless you.
As an out-of-state customer, I find this dealership unable to address basic questions about a certified preowned RZ: such as Carfax details or out-the-door pricing. Expecting to hear back before weeks pass, but no I guess I am the crazy one.
Easy to work with and got out of there with a new truck. Very happy with everything.
Service department was very timely, friendly and professional. Appt went smoothly and quickly. Very much appreciated.
From purchase to service over the years, I’ve always been quite satisfied with the professionalism of this dealership.
I missed my last complimentary service, which was due at either 20,000 miles or two years, and I was a little over the two-year timeframe. However, with the help of the service department, especially the service manager, I was able to receive the complimentary service anyway. That’s great customer service! Thank you very much for your help and support. I really appreciate it!
Vanessa was with me every step of the way. Very supportive! She answered all my questions, very communicative, and was very available. Also very knowledgeable about the vehicles.
Service was great. Fast in and out. No extra costs added to final bill. Will be back in 10k miles. Thanks.
Sheri Stafford was amazing to work with! She's very personable, and prompt at communication. Being out of state, she kept me updated on my vehicle while waiting for it to arrive at the dealership. Then once it arrived, she emailed me videos and purchase information so the buying process went smoothly. I flew to Wichita and drove my car back home. When at the dealership I noticed all the employees work so well together to create a great buying experience for their customers. Thank you!
You dream it, Rosalie can make it happen!
STAY AWAY!!! SERVICE CENTER TRIED TO RIP ME OFF $340 FOR FULLY COVERED WARRANTY REPAIR!! I travel frequently for work and found myself in Wichita earlier this week when I began to have issues with one of the parking sensors on the front of my L-Certified 2022 Lexus ES. While it's not my regular dealer, I took my car to Lexus of Wichita to be looked at for the faulty parking sensor, which was covered under warranty. When I dropped my car off the service advisor informed me that the dealer charges a roughly $160 diagnostic fee, which I would be responsible ... Read More Yelp - Aug 28, 2026
STAY AWAY!!! SERVICE CENTER TRIED TO RIP ME OFF $340 FOR FULLY COVERED WARRANTY REPAIR!!
I travel frequently for work and found myself in Wichita earlier this week when I began to have issues with one of the parking sensors on the front of my L-Certified 2022 Lexus ES. While it’s not my regular dealer, I took my car to Lexus of Wichita to be looked at for the faulty parking sensor, which was covered under warranty. When I dropped my car off the service advisor informed me that the dealer charges a roughly $160 diagnostic fee, which I would be responsible ... Read More Google - Aug 28, 2026
Very disappointed in Lexus. The RX was redesigned in 2023 with a flaw that pulls dust into cabin. The dealership sold me this model even though they knew about the problem and knew I drive 1.5 miles in a gravel road. Such a violation of my trust in them.
Ben did a great job of working with us to make our purchase happen. He was patient, explained things well, and didn’t pressure us into a decision. It was a great experience.
this experience was very disappointing, we drove from the west side of Wichita to look at three RX 350s that we were interested in. none of the QR codes would scan, so we thought we would go inside and see if anybody would want to help us, that was an incorrect assumption, there were three people in offices, none of them even acknowledged our existence, we stood in their showroom for 10 minutes waiting for somebody to acknowledge our existence, I don't see how this place stays in business, their business practices are very very poor. three years ago they ... Read More Google - Aug 26, 2026
We worked with Ben and he was an exceptional person from the minute he walked up to our Lexus. He was so knowledgeable and patient working with this senior citizen. The facility you have is very comfortable and and welcoming. Thank you Ben you are an excellent employee and friendly sales person. God bless you in your profession.
Customer service and vehicle service was excellent. Everything was accomplished on time and u was fully informed. .
I would like to sincerely thank entire team for treating me such kindness. honestly. and genuine care. I am very happy with my experience, and when I need to purchase another new car in the future, I definitely plan to come back to your dealership. I would especially like to thank. " Vanessa Mayo" She continued to keep in touch with me throughout the waiting period. Which was very helpful and meant a lot to me. Once again, thank you so much for everything. I truly appreciate all of your help and kindness.
They made the process a simple one being that we were coming from out of town to pick the vehicle up. Once, we arrived, we were taken care of promptly by Ben who went over all the car’s features which was greatly appreciated and needed. Thanks again for making this a memorable experience!
It was very fast and simple process. Very adequate process and capable staff. Vy was very helpful and amazing!
Fast and easy transaction. No games, just business. I appreciated their help. I think 15 words is a little too much though.
Quite impressed with the way the whole process of purchasing the car remotely was made so very easy. I commend Sheri Stafford of sales for being very helpful in handling the entire transaction from purchase through timely delivery of the vehicle and for keeping me informed every step of the way.
Lexus offers a very professional approach to buying cars. Everyone is always very helpful when I have car needs. Not pushy just factual. I like the way your team works as well as how they present themselves. Topnotch! Again, tku for a wonderful experience. Sincerely, Phylis McDonald
Great to work with, once we got ahold of someone at the service desk. Tried for two weeks off and on via phone call. Call back to our phone call came once per call, not certain each time we called. Walked in during business hours and was able to get our service taken care of. Was than happy about taking time off from work to take care of the service.
They were courteous, on time and service was done quickly. I was kept informed the whole time.
Great customer relationship service. The lounge is wonderful and stocked with good choice of coffee and drinks! Area of improvement: 1) maybe some ice for the guests when the weather is 104deg. And for the maintenance crew to check to make sure the wiper fluid is full before they turn over the vehicle to the owner. Alexis did a good job. Just as Dallas did in the past. Thanks Lexus!
I had a fantastic experience working with Ben at Lexus Wichita. He made the purchase of my NX incredibly smooth from start to finish. His deep knowledge of Lexus technology and vehicle features was invaluable and helped me make the right choice. Ben is patient, informative, and clearly committed to providing top‑tier service. Highly recommend him to anyone considering a Lexus.
They took great care of my car. I appreciate their help with all of this.
They helped in short notice to get me in and fix my vehicle and went out of the way to make the process easy. Also fixed all the issues
Vy is the best! He is extremely knowledgeable about all things Lexus. Highly recommend working with him.
Vy was great to work with. He is very knowledgeable about everything Lexus and answered all of our questions. He is very professional and did a first class job helping assisting us. Highly recommend him and Walser Lexus
All was very good. Very happy with all concerned. Thanks to management stepping in to finish.
The people that I have interacted with have been knowledgeable and polite. I was surprised, and in retrospect, slightly offended that the sales manager asked me to log on to my bank app, and show it to him. If he has questions about the validity of my check, he should call the bank. It’s none of his business what my total balance is or was.
The dealership was nice and well maintained, and the receptionist was kind. Vy was professional but wasn’t particularly friendly. I expected to hear more information about the car I was going to purchase but I mostly learned just about the warranties, which are important to learn about, I just expected more. He spoke more about how he had helped other people select their cars than it seemed about the car I purchased. It wasn’t a bad experience but not really a great one.
Hard to rate James as the only contact with him was the text that the car was ready. Didn’t get the name of the service gal that actually took care of us—she was great. The only reason I didn’t give the dealership 5 stars is because we found the automatic windshield wipers weren’t working when we got into a rain shower on our way home. And we weren’t able to get them working. Contacted Vy who told me how to activate them but they still weren’t coming on automatically in the rain showers yesterday. If ... Read More DealerRater - Jul 31, 2026
We had a very good experience with the car purchase. All of our questions were answered. Tnanks