Customer Testimonials
Alexis was very helpful and courteous. She kept my appointment on schedule and got me back on my way as quickly as possible. Two things I was slightly disappointed in: 1. The service technician did not reset the vehicle maintenance information 2. The service technician did not apply a service reminder sticker to the windshield
Everything went as planned and it was a great experience. The waiting area for the service department is a very enjoyable place to hang out.
Traveled 15 hours one way. Told the dealer I wanted to sign paperwork and leave for back home. The car was not ready. It had to go to a body shop for repair. The interior was not cleaned. Windshield and dashboard were dirty. This was a CPO car. Not inspected by my calculation. The rear bumper was damaged. They told me to take the car home and get two estimates for repair. Both body shops said the bumper needed to be removed, stripped of paint, repaired, repainted and reinstalled. Dealer balked. In fact it took the Sales Manager 5 business days before ... Read More DealerRater - Sep 28, 2026
Very welcoming place to buy a car, with excellent service. I would highly recommend buying a car from here.
I appreciate the dealer taking into account our concerns and repairing all items they could. While one of the issues they repaired was caused be previous maintenance at this dealer, I feel their service went above and beyond to repair any hard feelings moving forward.
Very accommodating. No problems - easy in and out. Every employee is very courteous and knowledgeable.
Easy contact, easy in, easy out, issue dealt with. I couldn't say anything better about the service
Great experience each time visiting Lexus service department. Every employee is very courteous and knowledgeable.
I recently purchased a brand-new Lexus IS 350f Sport from this dealership, even though I live in another state, and I couldn’t be happier with the entire experience! From the very beginning, Sheri was fantastic to work with. Her communication was excellent, and she kept me informed every step of the way, which made purchasing a vehicle from out of state incredibly easy and stress-free.
Sheri was extremely personable, professional, and genuinely went above and beyond to make sure everything was taken care of. She even arranged transportation for me from my hotel to the dealership, which was such ... Read More DealerRater - Sep 14, 2026
Alexis did a great job explaining the process. Couldn't understand the mechanic on our video very well. Car was ready in the time frame I was told. Great customer service.
Sheri was very personable and and knowledgeable. I appreciated her "no pressure" attitude and willingness to go the extra mile to answer questions or concerns. I am very happy with my new Lexus RX hybrid. The dealership went above and beyond in helping us get our remote garage door opener programed. Thanks.
Always treated well, love the technician video showing the underside of the vehicle and recommendations for the future. Instructions are always followed and negative surprises don’t happen. Having the vehicle washed and vac’d is a stellar bonus as well, a complete and positive expensive.
Alexis is willing to work with the customers and make customers happy with her work and she is very nice
This dealership is well worth it.Everything is going great except the one little issue with vehicle which is air conditioning other than that fabulous
Lexus of Wichita got me in and out for my 80,000 mile maintenance in a very reasonable time. I waited in their nice lounge, communicated easily via their text and online system, and they were done in no time.
I highly recommend Walser Auto Campus, Wichita, KS!
I had a fantastic experience with Vy. I knew exactly what I wanted when I came to the lot, and that was immediately respected. I never felt pressured to consider something different or steered toward something I didn’t want. Jennifer assisted with my test drive making sure she answered any questions I had. Vy made sure I was aware of any additional options available without ever making me feel pressured, even taking some time to do numbers together, ensuring comfortable payments.
Any time I brought up a concern, they never questioned ... Read More DealerRater - Sep 10, 2026
We've known James for many years now and he's always been great. He approaches his job with good motives, morals and intentions. Never once did we feel like he's trying to cheat us like some of the other service shops in town. There have been many Service Managers AND General Managers at this facility come and go, but we can always count on James to be there. Loyalty is almost unheard of in today's world and James has proven loyalty to his employer. Thank you for everything you do James. God bless you.
Easy to work with and got out of there with a new truck. Very happy with everything.
Service department was very timely, friendly and professional. Appt went smoothly and quickly. Very much appreciated.
From purchase to service over the years, I’ve always been quite satisfied with the professionalism of this dealership.
I missed my last complimentary service, which was due at either 20,000 miles or two years, and I was a little over the two-year timeframe. However, with the help of the service department, especially the service manager, I was able to receive the complimentary service anyway. That’s great customer service! Thank you very much for your help and support. I really appreciate it!
Vanessa was with me every step of the way. Very supportive! She answered all my questions, very communicative, and was very available. Also very knowledgeable about the vehicles.
Service was great. Fast in and out. No extra costs added to final bill. Will be back in 10k miles. Thanks.
Sheri Stafford was amazing to work with! She's very personable, and prompt at communication. Being out of state, she kept me updated on my vehicle while waiting for it to arrive at the dealership. Then once it arrived, she emailed me videos and purchase information so the buying process went smoothly. I flew to Wichita and drove my car back home. When at the dealership I noticed all the employees work so well together to create a great buying experience for their customers. Thank you!
You dream it, Rosalie can make it happen!
Very disappointed in Lexus. The RX was redesigned in 2023 with a flaw that pulls dust into cabin. The dealership sold me this model even though they knew about the problem and knew I drive 1.5 miles in a gravel road. Such a violation of my trust in them.
Ben did a great job of working with us to make our purchase happen. He was patient, explained things well, and didn’t pressure us into a decision. It was a great experience.
We worked with Ben and he was an exceptional person from the minute he walked up to our Lexus. He was so knowledgeable and patient working with this senior citizen. The facility you have is very comfortable and and welcoming. Thank you Ben you are an excellent employee and friendly sales person. God bless you in your profession.
Customer service and vehicle service was excellent. Everything was accomplished on time and u was fully informed. .
I would like to sincerely thank entire team for treating me such kindness. honestly. and genuine care. I am very happy with my experience, and when I need to purchase another new car in the future, I definitely plan to come back to your dealership. I would especially like to thank. " Vanessa Mayo" She continued to keep in touch with me throughout the waiting period. Which was very helpful and meant a lot to me. Once again, thank you so much for everything. I truly appreciate all of your help and kindness.
They made the process a simple one being that we were coming from out of town to pick the vehicle up. Once, we arrived, we were taken care of promptly by Ben who went over all the car’s features which was greatly appreciated and needed. Thanks again for making this a memorable experience!
It was very fast and simple process. Very adequate process and capable staff. Vy was very helpful and amazing!
Fast and easy transaction. No games, just business. I appreciated their help. I think 15 words is a little too much though.
Quite impressed with the way the whole process of purchasing the car remotely was made so very easy. I commend Sheri Stafford of sales for being very helpful in handling the entire transaction from purchase through timely delivery of the vehicle and for keeping me informed every step of the way.
Lexus offers a very professional approach to buying cars. Everyone is always very helpful when I have car needs. Not pushy just factual. I like the way your team works as well as how they present themselves. Topnotch! Again, tku for a wonderful experience. Sincerely, Phylis McDonald
Great to work with, once we got ahold of someone at the service desk. Tried for two weeks off and on via phone call. Call back to our phone call came once per call, not certain each time we called. Walked in during business hours and was able to get our service taken care of. Was than happy about taking time off from work to take care of the service.
They were courteous, on time and service was done quickly. I was kept informed the whole time.
Great customer relationship service. The lounge is wonderful and stocked with good choice of coffee and drinks! Area of improvement: 1) maybe some ice for the guests when the weather is 104deg. And for the maintenance crew to check to make sure the wiper fluid is full before they turn over the vehicle to the owner. Alexis did a good job. Just as Dallas did in the past. Thanks Lexus!
I had a fantastic experience working with Ben at Lexus Wichita. He made the purchase of my NX incredibly smooth from start to finish. His deep knowledge of Lexus technology and vehicle features was invaluable and helped me make the right choice. Ben is patient, informative, and clearly committed to providing top‑tier service. Highly recommend him to anyone considering a Lexus.
They took great care of my car. I appreciate their help with all of this.
They helped in short notice to get me in and fix my vehicle and went out of the way to make the process easy. Also fixed all the issues
Vy is the best! He is extremely knowledgeable about all things Lexus. Highly recommend working with him.
Vy was great to work with. He is very knowledgeable about everything Lexus and answered all of our questions. He is very professional and did a first class job helping assisting us. Highly recommend him and Walser Lexus
All was very good. Very happy with all concerned. Thanks to management stepping in to finish.
The people that I have interacted with have been knowledgeable and polite. I was surprised, and in retrospect, slightly offended that the sales manager asked me to log on to my bank app, and show it to him. If he has questions about the validity of my check, he should call the bank. It’s none of his business what my total balance is or was.
The dealership was nice and well maintained, and the receptionist was kind. Vy was professional but wasn’t particularly friendly. I expected to hear more information about the car I was going to purchase but I mostly learned just about the warranties, which are important to learn about, I just expected more. He spoke more about how he had helped other people select their cars than it seemed about the car I purchased. It wasn’t a bad experience but not really a great one.
Hard to rate James as the only contact with him was the text that the car was ready. Didn’t get the name of the service gal that actually took care of us—she was great. The only reason I didn’t give the dealership 5 stars is because we found the automatic windshield wipers weren’t working when we got into a rain shower on our way home. And we weren’t able to get them working. Contacted Vy who told me how to activate them but they still weren’t coming on automatically in the rain showers yesterday. If ... Read More DealerRater - Jul 31, 2026
We had a very good experience with the car purchase. All of our questions were answered. Tnanks
After Lexus Roadside Assistance, I went to the Walser Dealership. I didn't have an appointment, but they fixed the tire, washed the car and vacuumed the inside. Great service!
Clear communication and integrity is very important to me. I drive a lot of miles alone. Trusting the service of my car with Lexus of Wichita ensures confidence that my car will get me where I’m going and home safely.
Quit taking our perks! We used to feel special, now it’s just like going anywhere else to get get your car maintenance done.
It’s always a great experience. And that’s why we always go back. thank you.!
I had one of the smoothest experiences yet with my oil change. James was great, and I received great service from everyone involved! My car was even done sooner than I expected, which was great!
Great service and experience! I was impressed how smooth my warranty claim went, and how soon I got an appt
My 2007 Lexus convertible after parking in my garage will not start. Not sure what is wrong yet. Need to jump start first and then see if something lights stayed on or what happened. Will check then let you know…._
The general manager could not keep his word, they didnt even detail the when I made a appointment and came back on my time.
Overall, the car buying experience went quite well. AJ was very informative and was able to answer most of my questions and we were able to walk away with a car whithout too much hassle. The only thing keeping this from being a 5 star experience was how much the manager tried to push us for a warranty. While I get that that is how they make their money, there were better ways to sell to us than basically calling me and my dad stupid.
James is always very friendly, knowledgeable, and helpful.
My only suggestion, I asked for the interior windows to be cleaned. The rear window was not cleaned and for that I am a little stymied. Other than that, everything and everyone were very professional and on track.
Also, I had a loaner (which I appreciate very much) and was charged $7.49 - I assume that was for gas. However, since I only drove 13 miles I didn’t think I used much gas. Perhaps the vehicle was not at full tank when I received it? However, the loaner is a great help and ... Read More DealerRater - Jul 22, 2026
service is very good on work to be done to car,service people have been very to work with
Needed new tires. Discussed options. Made decision. Got the tires replaced . No problems or issues.
I had a great experience buying a vehicle from AJ Pullen with Lexus of Wichita. Great guy, who made every effort to make the car buying experience as easy as possible.
Very clean and nice amenties. Staff friendly and very helpful. Would recommend to friends looking to purchase a vehicle.
Polite, professional. Very nice service and environment. Treated me and my car with dignity and respect
Sheri Stanford was direct and easy to work with. They provided a decent trade-in value for my car to get a replacement that was a better fit for my son. I was pleasantly surprised by the used car buying experience here.
Our visit was very pleasant. Angela was excellent! The loaner car was great. Service was accomplished within the time stated. Our first visit. Looking forward to our next
Angela did a good job and my experience was mostly positive. My only complaint was the job start to finish took too long to complete.
Very impressive. Sales staff were very professional and knowledgeable. Answered all of our questions and no high pressure sales tactics.
Looked over very good and provided video of needed work the only thing is I wish repairs were priced less or I was given credit on repairs for charge to check problems
My experience with Lexus of Wichita was second to none. Ben was amazing and very patient with me as I was buying from out of state and required time to make arrangements for my purchase. Everything from start to finish was seamless with a small delay on my part but they were able to accommodate me with the time I needed to seal the deal. From picking me up at the airport to sending me on my way, Ben and the kind folks at Lexus of Wichita were amazing to work with. Thank you!
Lexus of Wichita was great throughout the buying process. Rosie answered our questions and even anticipated what we were going to ask about before we did. We love our new TX 350!
Tires not filled to correct PSI.
Something amiss about oil change schedule - too long ago with really very little to reference to get to the bottom of that question.
A little tardy with return phone calls.
We have had a slow leak in the right front tire- I think Walser tried to fix it-I took it to Discount Tire and they fixed it 'the best' but still has a small leak- taking it back to DT today to see what they can do. My Wife has to keep a small air pump in the car all the time.
People ... Read More DealerRater - Jul 7, 2026
Lexus of Walser in my opinion very professional and knowledgeable, when bring my car in for maintenance. Price is affordable wont upcharge or sales you on extras unnecessarily works. I've been going to Lexus of Walser for years now, all because of James Gallardo. The best advisor at Lexus hands down, friendly and direct to the point. He's the only reason why I've kept coming back to service my car. Always taking good care of his customers!!!
Great vehicle buying experience. Rosalie was absolutely amazing!! I would recommend to anyone buying a vehicle
Went here looking for a used car because they had decent inventory listed on their site. Sheri helped us through the whole process and made sure we had just the right vehicle for our needs!
My wife and I each bought our first Lexus’ here. We have been dealing with James in service for our maintenance and he is fantastic. The dealership is way on the other side of town for us so we typically service our vehicles at a place out west. We drive to Walser because of James. He’s the best!
The best car dealership we have ever worked with. Great value for our trade ins, super professional staff, Vy and Erick were awesome to work with. Top notch company.
I have been going to Lexus of Wichita for service of my 2016 car. I couldn't go anywhere else for a new one. As a "mature" person I was anxious to upgrade for all the driving assistance technology. Vanessa should me how all worked and I wanted to buy. The color I chose took a month to arrive but how happy I am with my car. Two out of state trips, and the car technology works wonderfully.
Sheri was awesome and made the process easier than I expected!
5/26/2026 windshield replacement for our RX350. We were given a quote from Hayden for $1087.25 plus 25-50 shop fee. When I picked up car upon completion, the bill was $2466.79. We were shocked. I spoke with James and Jason. They were nice but no one willing to make any adjustment on bill. Same with a headlight issue I had after purchase. A lot of nice people listening but no satisfaction on my part.
We have purchased two cars from Lexus of Wichita in the last six months. The crew has been very accommodating in satisfying our desires in finding the right vehicles.
Lexus of Wichita make our purchase effortless. Lam in sales was a great help and very knowledgeable. Answered all of our questions and helped us pick us order the Lexus right for us. Will go back to them for sure.
I purchased a hard to find low mileage SC430 from Lexus of Wichita & it was a smooth process from start to finish. The car is in excellent condition, just as described. Sheri was truly terrific in making sure every detail of the sale went according to plan. A major part of my decision to purchase this vehicle was the fact that Lexus of Wichita had serviced the vehicle over the past 20 years & then did some additional maintenance before offering it for sale. That gave me the confidence I was purchasing a well maintained vehicle. I highly recommend working ... Read More Google - Jun 20, 2026
AJ has now sold use a Lexus twice in his short time at the dealership. The sales manager did a wonderful job getting the deal done, and as always Ben proved too be the technical wizard. We still want to set aside some time with him to go over much of the crazy tech in our new RX 450 h+.
Excellent experience. Sheri did an excellent job of guiding us thru the process of buying the exact vehicle we were searching for. Am not much for car shopping buy she made it seamless by keeping us informed about the vehicle as it was prepped for sale. Made us feel welcomed. Explained in detail the post purchase options protection options available. As near perfect an experience as you can get Thanks to Sheri and Cody
My only complaint is everytime I go in they change something on my display console and it takes me several days to figure out how to change it back or just live with it I’m not technology friendly. Lol
This service was very satisfactory which is like every prior experience at this dealership. Turnaround time on the car service was excellant. All phases of the service experience was excellant.
Worked with AJ he was friendly, low pressure, and knowledgeable. He went out of his way to resolve issues for me.
The professionalism was outstanding ! They made me feel confident and comfortable that my car is in safe and professional hands. The overall experience is outstanding
AJ was absolutely amazing to work with!!! He was very patient with me, which I needed! I’ve been car shopping for a while and felt comfortable here. I love my car!
Rosalie worked hard to find us the perfect car, and she did it! We couldn’t be happier. Everyone at Lexus of Wichita is so friendly and helpful. This is our 3rd Lexus and I know there will be more.
Angela was wonderful to work with. Very friendly and easy to get into contact with.
Unfortunately Travelers Insurance Company was very difficult to deal with in getting my Lexus repaired and it took 6 weeks to get their approval on all items to be repaired or replaced. Angela Pacheco was the best advocate I could have asked to monitor and resolve all the issues. She had help from the Service Manager, but it was Angela who hung in there and dealt with such a difficult and uncooperative insurance adjuster.
I wanted Lexus to repair the vehicle because I knew the car would be repaired correctly and I could be confident in driving it once it was ... Read More DealerRater - Jun 8, 2026
This most recent visit was the most efficient one I’ve had. I was in and out in no time even thought they were busy.
James Gallardo was great to work with as usual. Always informative and helpful on what needs to be done or not.
Extremely helpful in finding our needs and educating my wife and me about all the features of the new NXR350H
Vy is very responsive and knowledgeable. I think he’s the best. I would highly recommend him.
I brought car in for 58,000 check. They changed oil & rotated tires. My tires were around 28 psi but I thought when they rotated they would put air to required 32/33 psi which is on door. Picked up car & no change in tire pressure…same 28. Also they never removed sticker on dash saying next appt 58,000. Called about it & she said they r ok if light is not on. I feel as though they should have added some air…did they even rotate? Don’t trust Walser & have heard it repeatedly from friends who have Lexus & Mercedes also.
My entire experience with Lexus of Wichita was fantastic. Hayden and Angela made everything seamless and convenient.
The service advisors, especially my point man, Mr James Gallardo, ALWAYS go ABOVE AND BEYOND for me whenever I take my vehicle in for service! Mr James is HONEST AND STRAIGHTFORWARD with the services I need presently and the services which can be performed at a later time. My family and I am treated like VIPs upon arrival with a loaner vehicle ready to go and my kids are handed complimentary snacks and water! I am VERY GRATEFUL there is a Lexus dealership in Wichita that is on par with big city Lexus dealerships in terms of technician work ethic ... Read More DealerRater - Jun 5, 2026