Customer Testimonials
Vy is the most transparent, professional, and congenial business person we have ever had the privilege in procuring the vehicles we have acquired from the dealership he is employed by. We could have never hoped to be so fortunate procuring the vehicles we have purchased and leased. He goes above and beyond when helping folks acquire their "dream" cars. His positive attitude to everyone he assists is a pleasant advantage for Walser customers. It all starts at his home and family. He is an outstanding individual both at work and especially off duty at home with his beautiful ...
(Translated by Google) Great dealer, lots of cars (Original) Отличный дилер, много машин
Vy Nguyen was great to work with and put my son in a used vehicle he loves! Everyone was helpful and friendly. I would highly recommend Lexus of Wichita and Vy. My family will definitely be back!
Rosalie Isern went over and beyond with my car buying experience. I was an out of state customer with specific requests. Additionally, I made her do the sales paperwork twice. She was patient during the whole process and didn't get frustrated with me. I highly recommend this dealership!
Truly appreciate the amazing work Ben did in assisting me with the sell of my new long life time vehicle. Your knowledge and experience are key to a smooth successful sell! Great Job Ben! Highly recommended!
⭐⭐⭐⭐⭐ I can’t say enough positive things about my experience with Rosalie Isern at Lexus of Wichita. From the moment I stepped onto the lot, Rosalie greeted me with a warm smile and genuine enthusiasm. As a first-time car buyer, I was feeling a bit overwhelmed, but Rosalie quickly put me at ease with her friendly demeanor and reassuring presence. Throughout the entire process, Rosalie was incredibly patient and understanding. She took the time to listen to my needs and preferences, offering valuable insights and guidance every step of the way. What impressed me the most was her willingness to ...
I’m out of state buyer . My sales consultant is Lance Garrison . He is phenomenal.,seasoned, , knew very well about the vehicle. He is caring and makes the process so smooth. He is always on top of things . Lexus of Wichita is Top notch.5 Star experience all the way.
Chris Mains helped me to get my Rx350h. Now im hoping to get the title and tag on time.
people were very nice, helpful, honest, straight forward and to the point. no games. was able to test drive and buy a car in 2 to 3 hours. other dealerships - including some lexus dealers - could learn a thing or two from LoW in that regard. the building is nice, but the customer waiting area was lacking pleasantries i am used to at other lexus dealers. i would definitely buy here again, BUT I STRONGLY ADVISE customers to be very diligent about examining EVERY DETAIL of the paperwork. ALL the paperwork was a complete mess. missing amounts, incorrect amounts, wrong VIN ...
Rosalie is the absolute best!! I have had the pleasure of working with her on two vehicles this past year and will be back for more!
Would recommend! The buying experience was very straightforward and professionally done. Sales assistant Lance Garrison was very friendly and accommodating; great to do business with.
Vi has been very helpful and professional. Easy transaction. Look forward to working with him again in the future.
Chris Mains is the salesman you want. I’ve personally never had a good experience at a car dealership and I’ve been out here a few times, years ago, honestly never impressed. Chris wowed me today with his tactic. I’m not someone who gets easily impressed but this is the service I expect when I purchasing a vehicle. I’ll be back again and again as long as Chris is there.
Purchased a 2023 RX 350 F-Sport from Vy Nguyen. This is the 5th Lexus we have bought from the Wichita dealership and the 3rd from Vy. Vy is very personable and professional. I would recommend Vy to anyone! Also, he can show you any of the vehicles on the lot or website, or find a specific vehicle you are looking for. Great Job Vy, looking forward to driving this for quite sometime!
My wife and I opted for a smaller Lexus, and Vy Nguyen helped us every step of the way, no small feat as our title work is held in a trust. Really appreciated his expertise in this and other matters.
Excellent experience working with Lexus of Wichita John Kennedy was amazing to work with and made the car buying experience easy Will definitely go back to them when time to purchase a new vehicle
Rosalie was awesome to work with. The lease process was new for me & she explained everything perfectly. This was definitely my favorite auto transaction!
From the moment I walked in I was greeted by a very kind customer service representative at the front desk. From there I was introduced to my salesperson, Rosalie. She was VERY helpful and was attentive to my wants and needs. I couldn’t have asked for a better sales rep to work with. She made the entire process seamlessly easy and I did not feel pressured at all. I would DEFINITELY work with Rosalie again!!!
I recently purchased a pre-owned Lexus from this dealership. I returned for scheduled maintenance today and the service department coordinated with the sales department to ensure I wasn't unnecessarily charged. It turns out most of the maintenance I requested wasn't needed. Most dealerships would have charged anyway - Walser Lexus did not.
Very friendly staff. Rosalie was remarkably patient with us. We appreciated the firm pricing on the vehicles so no bantering back and forth on prices. Their prices were fair considering the current market. We were not pressured into buying a car. We came down from Kansas City to look for cars and drove back with a Lexus NX 350 that we are totally satisfied with. Thank you, Lexus of Wichita for your professionalism and actually having cars on the lot!!!
I bought a vehicle (Tesla) from Rosalie from Texas. I had such a great experience in working with her. She took pictures of the vehicle, always communicated with me, and gave me frequent updates. Who knew that car buying could be so easy from out of state. I ended up returning the vehicle after it was delivered to me. But even in the return, it was a positive experience. I have nothing but good things to say about Rosalie, Eric, Josh, and the whole crew there! I would definitely buy another vehicle from them. Thank you for the pleasant experience!
Lance was an incredible help! Ask for him! He is honest, will find the right fit for you, and in my experience as a woman- not take advantage of you! Don’t walk, RUN!
We’ve bought ~5 vehicles in the last 15 years and this was by far our best experience. We purchased an NX350h from here today and our sales rep Rosalie Isern was very good. We left very happy with our purchase and the whole process. The price that we discussed over the phone for the car and trade in was what I paid in the end - there were no surprises. She was VERY knowledgeable, straight forward and courteous. She and and the rest of the crew there were able to answer all of my questions about the car and services. ...
I love lance garrison!
Lance Garrison is the best!!
Lance is great!!!
Lance garrison is by far the best and he is a lot of help !
Lance is the best to work with !!
Lance was incredibly helpful with my journey of finding a new car! Go see him!
Lance is amazing!!
Really good business great customer service .
Great experience, Ask for Lance!
Had a great experience! Definitely recommend Lance!
Lance garrison is very helpful, kind and walks you through everything!
I had completely stress free experience buying at Lexus of Wichita. I worked with Rosalie Isern, who was incredibly pleasant and helpful. I can’t say enough good things about her customer service! I LOVE my new car, and I highly recommend Lexus of Wichita.
Rosalie helped us find the perfect vehicle for our needs. She was very professional and accommodating-not a pushy salesperson. Looking back over the many vehicles we have purchased I would say she is one of the absolute best we have every worked with! The Lexus dealership experience is second to none and we look forward to working with Rosalie in the future!!
Lance is awesome!
Best service ever! Will recommend everytime! Lance helped us out.
Lance Garrison Is wonderful!!
Definitely recommend lance!!!
Lance Garrison is awesome!!!
The best ever! Lance helped us with all of our needs!
The best sales experience!! Lance is GREAT!
Grant was absolutely amazing!!! Josh, the sales manager, was wonderful. Felt like dealing with friends! Made my purchase so simple and dealt with out of state issues flawlessly.
I have had a great experience with this dealer, especially with Vy Nguyen who helped me every step of the way, truly going above and beyond!
Thank you Lexus Walser. I absolutely love my new vehicle, a special THANK YOU to Erick Lane the GM for doing everything possible to get me the best interest rate. I appreciate the Walser Lexus team it's a 5 star rating from me..
Rosalie and team were great to work with! Highly recommend for looking into a new car purchase 🙂
I had a great experience buying from Lexus of Wichita. John Kennedy helped me get into a beautiful car from out of state in no time! They offer home delivery and brought my car all the way to Dallas- making the whole transaction smooth and simple. I highly recommend!
Grant Smith did a great job getting us a new 2023 vehicle and keeping us informed during the whole process of taking delivery of the vehicle. A great experience.
The team at Lexus of Wichita are awesome to work with! I came in not knowing what I wanted my next car to be. Everyone was patient and fun as I looked at ALL possible options. Ultimately, Grant helped me find the perfect car matching my current transportation needs. The process was easy, friendly and felt no pressure. Best experience I have had buying a car! I definitely recommend visiting Grant and the team at Lexus of Wichita for an enjoyable car buying experience!
Very nice car dealer, one in the town
love thisplace
I got the privilege of working with Lexus of Wichita before I moved out to California and I can't thank the management and especially my sales rep, Rosalie for a better experience! I highly recommend you purchase your next vehicle there. They even put a bow on my new car and took a photo shoot with me!
We bought our first Lexus with Rosalie! It was a great experience!
Just purchased a new Tacoma from Lexus of Wichita and had the greatest vehicle purchasing experience ever! The staff is knowledgeable, kind, and energetic. I would highly advise to start your car buying journey here. They worked with me, for me. Ask for Rosalie and Eric! Thank you Lexus of Wichita!!!
Hello! I just take my car from this dealership! My experience here was great. They did everything comfortable for me. Special thanks for manager Vy, he is professional.
I had reached out from Iowa to look for a Lexus and Grant had helped me. Both Grant and Rosalie assisted me (when Grant was out of the office). Unfortunately, I did not find an option that fits me for the loan aspect so I did not purchase the vehicle. Thank you Grant & Rosalie for your time. This review was for months ago!
Straight to the point kinda place, no haggling
Grant has been absolutely astounding throughout this process. Working with him for months and months for the perfect car and I’m in love with my 2023 IS 350 F-Sport.
They took care of the problem in the parts dept , very professional.
Grant Smith has a good customer service, making us feel comfortable. He helped me to buy my car, making the process easy. Would highly recommend, because good customer service is when the provider shows empathy and that's what he did. He is very attentive, and transparent to show all the steps of the process. He also helped us put gas in the car when finished to return back home.
Was a great experience here! Rosalie did a phenomenal job helping me with my car. Was a smooth process from start to finish. She made my car shopping experience as stress free as possible and explained everything. Couldn’t be more happier with my purchase and the customer service at Lexus!
I would like to thank Grant Smith for his exceptional service In my car buying experience at Lexus of Wichita. I will definitely Recommend him.
Rosalie was one of the best car sales person I have ever met! She wasn’t too pushy, nagging etc. she’s so personable and nice. She answered all the questions I had, ran over the math with me - to show there wasn’t any hidden fees and I couldn’t thank her enough. Any question I had she answered them to the fullest and was detailed with me. Rosalie was great with the finance side of it as well - walking you through every step to see what was the best option. Rosalie went above and beyond what ...
Lance Garrison is the best of best salesman. He makes it so effortless and pleasant to buy a car. I just purchased a 6th one from him.
Rosalie and team made the car buying experience hassle free, seemless, and as comfortable as possible. She even went the extra mile to get me the best deal possible! Loving my ES 350, couldn't have been happier, with this purchase! Thank you again, Rosalie and the team at Lexus of Wichita for all you did to strongly deliver a great car buying experience, I greatly appreciated it!
I highly recommend Rosalie Isern at Lexus of Wichita. She made the car buying experience easy and non-stressful.
Lance made our car buying experience wonderful. He is easy to work with and goes the extra mile to make sure there is no detail unattended. He was there for us every step of the way from locating the car to explaining everything about the operation.
I had the pleasure of working with Grant Smith for the purchase of my 4Runner! He took great care of me and I highly recommend him to anyone looking to purchase a vehicle!
Grant Smith with Lexus was amazing to work with. Made the buying experience fun and enjoyable. Would 100% recommend looking him up to get your new Lexus!!!
I just purchased a RX450h. Grant Smith was very helpful and great to work with. He kept me updated on the status of my vehicle. When my car arrived and I went to pick it up, Grant had everything ready. I would 100% recommend Grant if you are looking for a vehicle!
Grant worked very efficiently to get us in and out!
Grant was amazing! Very happy with my purchase and the customer service. He was very helpful with answering questions, patient and transparent. Will definitely be back with him for any needs!
Fantastic service from Lexus of Wichita and ROSALIE ISERN. We drove 4 hours because of the good deal we got and Rosalie made the purchase easy as pie!
Just call ahead and make arrangements to have Grant Smith help you. We had a bad experience the day before with a typical car salesman that pre-judged us and just didn't listen to what we were wanting. Grant went out of his way to accommodate us and was a great listener. Just like any business, a dealership is only as good as people that work there, and Grant is one of the good ones. We bought a gx460 and were in and out in 2 hrs.
Everybody is so nice, they listen to you and answer all your questions and give advice but at the same time they don't pressure you to do what they advice, at the end like they said is my decision, very happy to work with Lexus personal.
Purchasing my Lexus through Grant was a seamless and low stress experience despite me living in a different state. From the time of placing the order of the car to delivery at the dealership, he kept me updated and informed of all progress. At the time of pick-up, all I had to do was sign some paperwork and I was ready to go. Would highly recommend working with Grant and Lexus of Wichita- very happy with my experience!
Would definitely come back. Got the car I’ve been looking for the same day I arrived, thanks to Grant. My family will for sure be coming back for another car someday.
We had such a great experience working with Lexus of Wichita! Grant was awesome to work with on finding the Lexus we were looking for. He kept us informed and worked hard to make everything easy and seamless. We appreciated that this dealership is straightforward and transparent- no extra "add ons" or "hidden fees". Grant and Erick went above and beyond to make us happy with our purchase and help make the pick up a smooth process. We would definitely buy a car from them again!
We recently took delivery of a new Lexus RX 450h. We love it! Rosalie Isern was very patient with us as we tried over a period of time to decide which brand of vehicle we wanted. We eventually settled on a Lexus with her and are glad we did. Even though it took a while to receive our car due to supply issues in the industry, the whole process was handled with the upmost professionalism and courtesy. Lexus of Wichita, and Rosalie, are a class act!
Rosalie was the best salesperson you could want. Very helpful, positive, thoughtful & kind!! I would ask for her when you go by to buy a Lexus. She will do everything in her power to make you happy with your purchase!!
Go see Grant!
Loved the people the moment we walked in! Rosalie was amazing and gave us more than a boring car buying experience! I definitely recommend buying any used or new car here!
I purchased a 2022 Lexus ES 300h. I had a great experience working with Grant Smith, Sales Associate. Grant was friendly professional, patient and most importantly he listened to what I needed. This process started in June and I paid a deposit to claim one being manufactured. Grant kept me advised as progress was made. My car was delivered July 26! I am very pleased.
Whether you buy a car or not from Lexus of Wichita. Rosalie (Sales advisor) and Scott (GM) their customer service is absolutely top notch. Just their professionalism itself deserves a 5 ⭐️. Thank you.
Grant was of tremendous assistance. We will be back
Rosalie and Eric did a fantastic job throughout our buying process. Rosalie went the extra mile, was extremely responsive and is still helping us as we learn our new car! This is our 2nd purchase with Walser Lexus and we are very happy.
This review was due a long time ago but I had a great experience working with Erick and Rosalie to get this car. They managed to get what I wanted for a good price in this market. There was some miscommunication but managed to get everything sorted out. Great dealership. Will definitely come back!
I found a gorgeoous Kona Blue Ford Focus ST on the LofW website and just had to come over and drive it. With gas prices so high, my F-150 is killing my wallet so I opted for a 4-cylinder car to use as a daily driver. This 4 cylinder is north of 250hp so the fun factor is there as well as economy if you can discipline your foot. John Kennedy was very helpful, easygoing, and friendly. No pressure whatsoever. I told John I would pay what they were asking for this fine car if he would take care of a ...
Grant was an unbelievable salesperson and took care of all of our needs! Best salesperson in the car business that we have ever had! Get ahold of Grant for your car needs! - Preston
James Gallardo, Service Dept. is the guy to contact! He is helpful, dedicated to good customer service and takes really good care of your car. I also highly recommend Walser Lexus because the whole team was wonderful. I love my Lexus!
From the moment we walked through the doors, our experience at Lexus of Wichita was nothing short of excellent. Rosalie assisted us with the purchase of our new, to us, Avalon, and did everything in her power to make sure we left in the car we wanted. The GM, Scott, was also wonderful to work with, and went above and beyond to facilitate our purchase. All around, a great buying experience. I can't recommend this dealership enough!
Everyone was very friendly and helpful. However, Rosalie went above and beyond to make the purchase of our new vehicle completely painless. Hands down best agent and dealership we've ever visited. Thank you everyone for making us feel welcomed and comfortable.
Finding a used car is extremely stressful. I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the auto industry. I’m extremely satisfied with my purchase..! The next time you’re in Wichita stop by and talk with Lance, you can’t miss him he’s the salesperson with the biggest smile on his face.. Way to go Lance, keep up the amazing work you do!!!
My experience was ok and long I also had to do paperwork over twice fun.