Customer Testimonials
John Kennedy, Erick Lain, and the sales team at Walser made the car buying process a breeze! They got me into the prettiest Lexus NX with all the bells and whistles! 10/10 recommend purchasing from Walser and Lexus!
Excellent customer service. The dealership is state of the art. It's very clean with lots of amenities. Lance took great care of me.
I have previously had some terrible car buying experiences. Grant made the process of getting my new Lexus not only tolerable but enjoyable. He was kind and patient and kept the experience fun and lighthearted without pressuring me. Thank you so much Grant and Walser Lexus! I will be a customer for life! Love my new car!
Great service, Lance is the great!
Best dealership ever
I've been driving a Lexus, of most every model since the SC400 in 1992, which most of you probably never have seen one. Yes, I'm an old living in OKC. Never too keen on "our" dealership here, so I've been going South to Dallas where the are multiple choices/dealership in the DFW metroplex. A friend told me about Wichita. I'm sold as a loyal customer thanks in very large part to Rosalie. Never let it be said that purchasing a new car at a dealership can't be almost fun and at least painless ........
Full disclosure: This review is solely from the perspective of making pick-ups and deliveries to this location. I've never purchased anything from this location. The folks here were friendly and quick to get the product ready and out the door. No waiting, no problems. The parking/service areas are pretty snug especially if you're pulling a trailer. Be prepared for strangely random parked cars parked on either or both side of any lane and check before entering a passage between the buildings or you may be stuck backing to get freed up.
Make Walser Lexus of Wichita your only place for all your Lexus needs. I was very impressed with their staff and friendliness. I came from Emporia with the hopes that Lexus would replace my factory defective sticky dash and door panels. Mr.Gallardo from the service department went out of his way to see what he could do to adress the issue. Unfortunately he was unable to assist me since the recall only has a ten year window period but he did print off all my service records with a number to call Lexus directly to see if they'll ...
We purchased our new RX350 from Vy, and we couldn’t be happier! This is the second Lexus we’ve bought from Vy, and I would highly recommend him for anyone looking for a new car. He was so helpful and got us the best price for our trade. Very happy with our car buying experience!
Our 3rd Lexus! Love the service, staff and dependability here. Vy Nguyen always takes great care of us!! Thank you Walser Lexus.
Rosalie was very responsive and helpful to work with.
Could not express the ease of this purchase and personal efforts this Team made to help my wife and I this past weekend! Rosalie was AMAZING. MY WIFE HATES GOING CAR SHOPPING WITH ME! From the time we walked up in the rain and cold Rosalie approached us what we were looking for. We had been looking for a while for a specific year and model of a vehicle, Lexus had 2 of these vehicles, and one in the color she wanted. Rosalie immediately obtained one to let us go drive it. After the first one we were going to check ...
No pressure or BS. Long test drive. When I decided I wanted a used vehicle my treatment was still good. Fair upfront offer on my trade. Over all a decent experience.
Sales staff were professional and efficient (shout out to Chelsea and John) and the vehicle is of the quality you’d expect from a Lexus dealer, despite being an older (2012) trade-in model. I’m very happy with the car and the deal I got and will be coming back to the Walser Group for my next purchase.
Rosalie was great to work with, she was attentive and accommodating, everything was seemless! The staff was very welcoming and inviting. The level of customer service was exceptional. Overall a very pleasant experience and I got to leave with an awesome vehicle!!
We were very pleased with all aspects of our experience. Rosalie Isern, our sales consultant, was very knowledgeable and professional. Very easy to work with. The price of our new RX 350L was considerably less than other dealerships we contacted. We will not hesitate to recommend Walser Lexus of Wichita.
We were treated with respect from the very beginning. No high pressure tactics here. Sales consultant, sales manager, and general manager were very courteous. All transactions were handled at the sales consultant's desk. A very good car buying experience.
This was the best experience ever buying a car. It was hassle free, no going back and forth, none of the typical “I need to check with the manager”. They had the best price of all the dealership that we checked. . Lance, did a magnificent job. I would recommend for everybody to check them out before buying a car. I guarantee that you will have the best experience like we had.
A big thank you to customer specialist, Rosalie Isern, at Walser and her team of people that worked with us the last few days, we closed the purchase today on Peggy’s new Lexus RX 350 SUV. They made it a very comfortable and pleasurable experience dealing with them throughout this process, I highly recommend them please check them out!!!👍
Stress free experience!! V , and Scott was wonderful! No pressure what so ever!! This will be my new place to get a car.
A huge thank you to Rosalie Isern for all your assistance on our recent car buying experience!!! Rosalie was very accommodating, not pushy whatsoever, attentive, punctual on answering all our questions and extremely personable!!! Everyone we had contact with at the dealership was very pleasant. Again Rosalie, thank you!!!
Working with Lance Garrison was a very pleasant experience. This has been the best car buying experience that my wife and I have ever had. We do not buy cars often, but I would want to work with Lance in the future, if possible. I would highly recommend Lexus of Wichita.
Although I do not live nor did I buy my Lexus from Lexus of Wichita, thank you for servicing my vehicle. This dealership was a great “first impression” (starting from the lady that scheduled my vehicle to when I picked it up). Thank you Jeff Kastning, you are very polite and professional. I will be coming back.
Vy Nguyen was very professional. Drove up from Oklahoma City because of the no haggle prices that reduces stress and makes the buying experience good for both parties.
Lam was awesome with the sell of my 2021 Lexus RX 350 F Sport! Couldn’t be any happier with Lexus and my new vehicle.
They have the best team of people working together to get you what you need ....we started our day off taking my car in for service Angela Pacheco was there to meet us after talking to her we decided to go look at some newer models before having her fix mine, she turned us over to Vy who was very helpful and knowledgeable and got us into a newer model of my Lexus don’t regret upgrading we love the newer model Lexus I’d also like to Thank Katie who set up our service appointment she was great and ...
James was very friendly and helpful. Quick drop off and had me set up with a loaner in just a few minutes. I received a video of my vehicles inspection which was very nice.
I would like to thank Dan for the wonderful help I received buying my Lexus sedan. The best part was the upfront pricing and the no pressure buying experience. Not once did Dan say he had to go and talk to a manager about the deal. This was the best experience I have ever had buying a car. It was a no worry or no hassle experience. Dan was very knowledgeable and spent a lot of time helping me understand all the features of my new car. I love my new Lexus and really appreciate Dan taking the time and ...
They were honest and up front, didn’t have to play dickering games and Dan was a gentleman and confined to answer our questions about the car. Thanks
If you don't want to be hooked on a Lexus, be careful about buying your first one. They are habit forming. Vy same sales person we bought the last one some 12 years ago.
Just leased our second vehicle from Lexus of Wichita. Both leases were done with Vy Nguyen who is awesome to work with. I can't speak highly enough of the professionalism and follow through from Vy.
It was always a dream/goal of mine to have a Jeep and Rosalie at Walser Lexus of Wichita made it a quick and easy process. I was on a time limit to find a car and she made sure everything was in line super quick and they were wonderful with working me. She was super helpful and knowledgeable!
I recently purchased a Lexus online from the Walser Lexus dealership. I would like to thank Rosalie and Chelsea for their assistance and patience making my purchase possible. They were diligent in resolving some minor issues for me. I appreciate their efforts to make the my decision to purchase from them a great one. I love my car!
We were looking to replace our XT5. Rosalie stayed with us through the entire process...phone call to driving away in our new RX350. It was very refreshing to have the exceptional customer service from Rosalie Isern. She ran her tail off while after she set up her office to be our own. We were very comfortable with the sales process. We were well informed of the Lexus experience which is above and beyond. Glad to meet Scott, the Manager who made himself available if we had any issues. Highly recommend the Lexus experience from Rosalie and Scott. Duane and ...
Thanks to Rosalie for a great buying experience...love my Audi A3!
Rosalie was great to work with when I was looking for a new vehicle. She was patient and very helpful. I enjoyed the car buying process with Lexus and I love my new RX!
Good buying experience, no hassle and they were able to beat my banks low interest rate. Rosalie was great to work with and everyone else we encountered made sure we were taken care of.
I had been shopping for a new vehicle for some time, and merely browsing some dealers' websites brought non-stop harassment for months. The dealer I bought my Camry from would call or e-mail four times a day once they smelled blood in the water. That turned me off to the point of dreading to even show any interest in a car. I was looking for a luxury SUV and I had some questions about the RX350L. Rosalie responded immediately and shortly afterward I received an e-mail from the sales manager to make sure my question was answered. That was ...
Great Experience! Michael Bright provided a customer service experience that I will consider the new standard when car buying. He answered all my questions and went the extra mile on initiative to retain my business. I will always consider this dealership when shopping for a car.
The atmosphere was very inviting and clean -Everyone has a great attitude and treated me with respect as they quickly service my Lexus.
This will be fourth Lexus that I have bought from Lexus of Wichita. All of the cars have been great. Before I bought my current 2021 RX 350, we had a ES 350 with 220,000 miles with no issues. We have decided not sell the car because its still runs great, no issues and we take long trips. Our current salesperson Lance Garrison did a superb job in finding the right car for my wife and I. The process went very smooth and we were well taken care of. I would highly recommend buying your next vehicle from Lexus of Wichita. Larry Gass
Anthony provided great service! Provided a video explaining what work needed to be done.
Vy was wonderful to work with and had everything ready for us ahead of time making the process go much smoother. He was pleasant and very informative on answering all our questions.
Rosalie was a pleasure to work with! She was patient and provided excellent feedback as my wife struggled to decide between the amazing lineup Lexus has to offer. Scott, the General Manager came by and engaged with us several times. This felt less like a car buying experience and more like just hanging out with some new friends. I don't care where you live - if you are in the market for a new Lexus, whether local or living far out, the drive to Lexus of Wichita is worth it. We drove from two hours away and were in ...
Vy made our car buying decision a pleasant one. He had all the details done in advance, which allowed us to complete the process in only a few minutes.
I really appreciated the lack of pressure from the salesman Michael. He was knowledgeable, friendly, and helpful. When my wife and I advised him that we would need to think over our decision overnight, he didn’t try to close us before we were ready. Thank goodness we were able to avoid the, “I must get approval from the sales manager” routine. I would have walked if that had been done. All in all, the purchase was a good experience. Phil Zivnuska
very positive experience. They worked very hard to find the right vehicle for us. Will us Lexus of Wichita again.
We had an amazing no pressure car shopping experience! Dan McMahon was the greatest!
Our sales person was amazing. No pressure. Very easy to work with. Definitely recommend
No pressure, upfront pricing and a suave saleswoman, Rosalie. Thank you for your time and patience ma'am! I'll be back whenever the wife decides what she wants. At least now I know exactly to which dealership I'll be going. Ask for Rosalie yourself, you'll see what I mean.
Our experience with Rosalie was ABSOLUTELY perfect! We were kind of in a bind and knew we HAD to leave with a car that day! We had been at it all day long and we were honestly just about to throw in the towel! We decided to stop just one more place before we called it quits! Luckily someone referred us to Rosalie as we were walking in! She was so patient and kind with us! She made our experience of buying our car so so good! I would recommend her to anyone! We will definitely be going back when ...
We just bought our eighth Lexus from Vy. He made our purchase easy and comfortable accomading all of our requests. It is always a delight to work with Vy would recommend him to any of our friends. Thank you Vy
Michael went above and beyond. We live in Northern Colorado. He personally delivered our new Lexus to our driveway. We will deal with them again. This is our 4th Lexus.
Dan was the man! Low pressure....we took our time looking around and came back almost week later. The sales manager was very upfront with information. Transparently in the transaction.
I will have to say that it was not a stressful experience! My sale associated Lance, really listen and didn't push. He truly shown that the customer needs and must be happy first. Not the other way around like other dealers here in Wichita KS. The quality of vehicles are just that as well. Which really standed out over 100 percent. The value I feel was really worth it no doubt in my opinion. Yes I would tell anyone who is looking for a car to check them out. The attention and service was really great. I didn't have ...
Good experience. A big bow put on the car when I picked it up. Nice touch.
Happy from Hays!!! Smooth and, may I say, enjoyable experience. Loved the up front pricing. Dan was friendly, knowledgeable, and eager to help. It was a big move for us, buying a Lexus, but we are in love with our RDX and look forward to driving it for many years. Thanks, Dan, for your expertise. This place is a class act.
We worked with Dan, he was very professional, honest and we couldn't be more happy with how the whole staff treated us. We are extremely pleased with our car. I would definitely recommend this dealership to my friends and family.
Lance is a real professional and listens, then answers with the choices that met our needs. Thanks for meeting our wishes with a wonderful solution. Best Regards
I have dreaded buying a car for years. I have had terrible experiences with sleazy car sales people Throughout my life. But my Experience with Lexus was completely different. Rosalee Isern was professional friendly helpful and a delight to work with. I highly recommend her and Lexus!
Excellent customer service! Every facet of this dealership is pristine, professional care for all of their customers. This is our second purchase from Walser. My wife and I give a hearty and enthusiastic thumbs up!
Great service and not pushy with anything! Sales woman, Rosalie Isern, was helpful and prompt with everything that was going on. Great car, also! Thank you!
Staff is always warm and friendly when you come in. They go out of their way to help out and to make you feel like your business is welcome there. Most dealerships do not go this extra mile
Great experience. Lance Garrison was the consummate professional, A truly great car from a truly great auto maker from a truly great dealership. Highly recommend.
We had a wonderful experience purchasing a car with Lexus of Wichita! Chelsea was so helpful and kind! From looking at cars in Autotrader to purchasing our vehicle, it was all such a great experience. The customer service was amazing and the people are so great to work with!
Extremely knowledgeable staff and professional in all aspects of the buying experience. Top rated and professional sales and Management staff in regard to product knowledge across all models.
This was the best car buying experience we’ve ever had. It was well worth the 9 hour total round trip to Wichita. The up front pricing with no pressure was great. We highly recommend Rosalie Isern and Chelsea Mackey. Rosalie was SO patient with us and let us drive several cars by ourselves so that we could pick the right one. Their customer service was fantastic.
I live in CA and did an online order with Lance, he was very helpful every step of the way. He kept me informed from start to delivery. Thank you Lance and Chelsea
Up front pricing made the experience quick and easy; best price in my geographical area. We worked with Vy Nguyen and I would highly recommend him. No pressure, completed most of the sale paperwork ahead of our arrival so we were only on-site to do a quick test drive, pick a warranty package and get a low-down on the car’s infotainment system. This is the way car-buying should be (and made the 9 hour round trip drive to Wichita worth it)!
Our experience at Lexus was excellent as always. Vy Nguyen is a fantastic salesman! He was very thorough in showing us the in's and out's of our new NX 200 t. Vu Nguyen referred us to his brother and to say the least we were not disappointed. The financial staff at Lexus, including Kathy Tye treat us like family. We wouldn't think of any other car dealership to do business with. We have been Lexus customers since 1998. Are salesman was Greg Palmer in 1998, Greg referred us to Vu.
No pressure at all.. best buying experience in my life. Lance was great!
Bought a car last week with the help of Vy Nguyen. Seriously, if you’re considering getting a car I would definitely go with this place. Great experience! Vy was so helpful, and allowed me to lead the decision making (wasn’t pushy). Loving my Lexus!
Had a great experience. We found that we knew some of the employees there so we know they hire quality people. Our salesperson John Gregory was great. Easy going but very thorough. Had everything ready to go and we were in and out of the final process in about 10 minutes. Highly recommend.
Really enjoy working with Vy. He makes the car buying experience a pleasant one. You always feel like he is a friend after the sale
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