Customer Testimonials
Rosalie and Eric did a fantastic job throughout our buying process. Rosalie went the extra mile, was extremely responsive and is still helping us as we learn our new car! This is our 2nd purchase with Walser Lexus and we are very happy.
This review was due a long time ago but I had a great experience working with Erick and Rosalie to get this car. They managed to get what I wanted for a good price in this market. There was some miscommunication but managed to get everything sorted out. Great dealership. Will definitely come back!
My wife and I live in OKC. We shopped 3 different Lexus dealers for a new RC 350 and Grant Smith at Lexus of Wichita was easily the most responsive. He was pleasant, professional and we felt no pressure in dealing with him. He found what we wanted (the car we wanted was intended for another dealer and he and the staff negotiated to trade allocations.) We traveled from OKC when our car arrived. We spent about an hour and a half visiting while he completed the paperwork. Very relaxed and even the "additional options/warranties" offer took only 10 minutes ...
I found a gorgeoous Kona Blue Ford Focus ST on the LofW website and just had to come over and drive it. With gas prices so high, my F-150 is killing my wallet so I opted for a 4-cylinder car to use as a daily driver. This 4 cylinder is north of 250hp so the fun factor is there as well as economy if you can discipline your foot. John Kennedy was very helpful, easygoing, and friendly. No pressure whatsoever. I told John I would pay what they were asking for this fine car if he would take care of a ...
Grant was an unbelievable salesperson and took care of all of our needs! Best salesperson in the car business that we have ever had! Get ahold of Grant for your car needs! - Preston
James Gallardo, Service Dept. is the guy to contact! He is helpful, dedicated to good customer service and takes really good care of your car. I also highly recommend Walser Lexus because the whole team was wonderful. I love my Lexus!
From the moment we walked through the doors, our experience at Lexus of Wichita was nothing short of excellent. Rosalie assisted us with the purchase of our new, to us, Avalon, and did everything in her power to make sure we left in the car we wanted. The GM, Scott, was also wonderful to work with, and went above and beyond to facilitate our purchase. All around, a great buying experience. I can't recommend this dealership enough!
Everyone was very friendly and helpful. However, Rosalie went above and beyond to make the purchase of our new vehicle completely painless. Hands down best agent and dealership we've ever visited. Thank you everyone for making us feel welcomed and comfortable.
Superb professionalism and customer service. I had the pleasure of working with Grant Smith, and I can assure you there are no better salesmen in the business. His unmatched confidence and industry knowledge resulted in the most enjoyable car buying experience I have ever had. I needed to purchase a vehicle while living in Japan and have it delivered to another state awaiting my arrival. I reached out to about 30 dealerships across the Midwest, in hopes of finding a few that would be able and willing to help me. Grant Smith of Lexus of Wichita was the only dealer that ...
Wow! Best experience EVER working with Grant! No pressure, very informative, and just an all round great person to work with! He took the time to show me all the different things my new ride did! I would strongly recommend to all my friends! if you are in the market for a Lexus, look Grant up!
Grant Smith went above and beyond to give us a great experience. He made our experience feel like we were buying the car from the comfort of our living room. I highly recommend the Lexus buying experience with the “Grant Smith Touch”!
Grant Smith was our salesmen at Lexus of Wichita. We have bought 2 vehicles from him. Each time was a smooth and easy process. Lexus of Wichita is a very comfortable and laid back place with very friendly people. Grant is super knowledgeable and easy to get along with. Go see Grant Smith at Lexus of Wichita!
My salesman was Grant. He was very helpful and got me the exact car I wanted. Best experience at a car dealership hands down.
We worked with Rosalee. We found their operation to be first class with no pressure. We will return here when we find the Lexus we want.
I had an absolutely amazing experience working with Grant at Lexus of Wichita. He patiently helped us find the exact combination we were looking for in the NX, and kept great communication with us during the ordering and shipping process. We will definitely be buying with Grant again even though we are from out of state. Great salesmen and team!
Grant Smith is awesome! I’d definitely recommend people to go see him if they are considering a new or used vehicle. He is very professional and courteous.
Lance Garrison was our salesman at Lexus of Wichita. He was quick and efficient. Hands down the easiest and smoothest transaction I've ever had when purchasing a vehicle. He was very knowledgeable and kept me updated every step of the way while our car was being delivered to the dealership. I would highly recommend Lance to everyone! Thank you Lance for making our experience at Lexus a great one.
My dad and I just purchased a 2022 lexus IS350 Fsport and picked it up today. Ask For Grant Smith. He is the best. He picked us up from the car rental and brought us to the car dealership. We were very impressed with the kindness and hospitality to say the least. We wanted to say thank you Grant for providing such a wonderful experience in purchasing our new ride.
Excellent service, my battery died on a Saturday and Eric went out of his was to assist. Everything from the young man who came to jump my car, to the expedient replacement of the battery.
Best car buying experience I have ever had! Rosalie, who guided us through the purchase of our new RX was outstanding, straight forward and great to work with.
Finding a used car is extremely stressful. I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the auto industry. I’m extremely satisfied with my purchase..! The next time you’re in Wichita stop by and talk with Lance, you can’t miss him he’s the salesperson with the biggest smile on his face.. Way to go Lance, keep up the amazing work you do!!!
Best experience I have ever had purchasing a vehicle. Rosalie is an absolute Rockstar who still takes care of you even after the purchase has been made. My brand new Lexus was involved in a hit and run, and Rosalie helped me find the perfect body shop where I live in Oklahoma. She will also be picking up the vehicle after the car is repaired to have the 3M protective film reapplied, and also reapply the 7 year coating. Rosalie, thank you again for everything you have done for my family, it did not go unnoticed.
Purchasing a used vehicle can be a trying experience, especially if you live 1500 miles from the dealership and will not have the opportunity actually see it in person. Walser Lexus happened to have a vehicle advertised on line that I had been searching for for some time. I contacted them with a multitude of questions and concerns. My contact at the dealership, Lance Garrison, was extremely accommodating and answered all my requests and did his best to honestly represent the automobile. I made the purchase and couldn't be more satisfied. The car is even nicer than I had imagined. ...
My experience was ok and long I also had to do paperwork over twice fun.
Grant Smith did an excellent job! He found us exactly what we were looking for. I highly recommend Mr. Smith, if you looking for a Lexus.
We had a great buying experience! Rosalie was amazing and knowledgeable! It was great to work with her from start to finish!!
I live in Dallas and purchased my car from Grant! Great experience, no complaints.
Ask for Grant for a great experience start to finish! I can't say enough good things about him!
We purchased our new RX350 from lexus of wichita and I recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 stars.
Car shopping is ALWAYS a daunting event. So we were pleasantly surprised with how friendly and easy going Lance was the entire time. This was by far the best car buying experience that we have ever had! I know this wont be the last Lexus we will be have (this was our first) and I am positive that when that time comes to buy our next Lexus, it will be from Lexus of Wichita! Thanks so much for such a positive experience;)
Rosalie was excellent and a pleasure to work with , answered all my questions , i live in Missouri state she made the process very smooth , was always updating me and sending me pictures and videos of the vehicle, gave me great recommendations. This is the best lexus dealership experience i had thank you Rosalie and lexus of Wichita.
You should just go ahead and ask for Rosalie to be your go-to person! She has years of experience and talent and processed everything from start to finish including financing! In and out within 2 hours and most painless buying experience ever and made you feel like you are part of the Lexus family and experience! When you pull up in a car that’s only worth a few thousand dollars, they still treat you with respect and integrity and go above and beyond for you without asking! Everything they’ve done is appreciated and you will not find this experience ...
I had been in the market for the 2022 NX starting last September. I had done hours of research and had my eyes set on it. After calling all the Lexus dealerships in the Denver metro area and not having great experiences, I reached out to Grant at the Wichita dealership, who my parents bought from not long ago. Since our first communication 5 months ago, Grant has kept me updated on estimated arrivals, checked-in, and never missed a beat. when the dealership got word of their first batch of NX's arriving, he called immediately to let me know. We put ...
I purchased a slightly used suv from Lexus of Wichita today and must say that my experience with Lance, Chelsea, Mark and everyone at the dealership was absolutely fantastic!!!! I live in Tulsa; about 3 hours from Wichita. This transaction was completed entirely via text and the car was delivered to me exactly as promised. Once delivered, we signed the papers on the tailgate of the vehicle and it was done. Awesome experience and very simple. I would definitely recommend this dealership and the great people that work there.
Vy Nguyen was very helpful, knowledgeable, low pressure& personable! Easy to talk to about Lexus& competition! We were extremely pleased with our trade in value! Highly recommend him& this dealership!
There is a reason why I come to this Lexus dealership, I always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very knowledgeable and understood my needs. I also liked the fact that I dealt with one individual. The process was painless and very pleased with the vehicle.
Work with Haris and had a seamless experience. They took the time to explain everything I signed and helped me to get a great deal. 10/10 would but a car again from this dealership
Our salesperson was Grant Smith he was very helpful and honest! He has followed up on his word and continues to contact us to see how satisfied we are with our purchase. We get an amazing amount of compliments on our Lexus so glad we made the trip to purchase this vehicle and the delivery was a great plus.
Rosalie and the whole team were awesome to work with! Rosalie is a true rockstar and we appreciated everything she did for us! This our first Lexus and we love it!
LANCE GARRISON is an awesome sales person. Minute I spoke with him, I knew he doesn't care who is on other other side, but he gave 100% effort to help me, answered my calls and texts in timely manner. Bought a new 2022 Lexus RX450HL and without his unbias attitude, I wouldn't have gotten it. Thank you Lance by not judging the book by its color (English is not my first language). I have had experiences how I get treated based on how I look and how I speak though I am genuinely eligible to purchase the vehicle, but ...
I am so beyond grateful and thrilled to have had Vy Nguyen, Senior Account Executive as my primary point person for my purchase of a used 2020 Lexus ES 350. I want to encourage any person thinking about a trade or a purchase to RUN to Walser Lexus because the professional and personal experience was THE BEST of all of my car purchases! I met Scott Bolticoff, General Manager. Such a kind man! It was nothing but enjoyable…no stress…happy people were working there including Nathan, my car detail man. Thank You All…❤️ Elizabeth Murphy-Delameter Kansas City MO
Working with Lexus of Wichita and our sales person, Vy Nguyen was wonderful! He made everything extremely easy and the process was smooth and efficient. We had a great experience and would highly recommend both Vy and the dealership.
Purchasing my car at Lexus of Wichita was an amazing car buying experience. I worked with Grant Smith who made looking for the perfect car and the buying process smooth and literally stress free! Thank you Grant! If you go to Lexus of Wichita ask for Grant.
My husband and I had the pleasure of working with Rosalie on our most recent purchase. She made it happen and we got our beautiful crystal red Cadillac.
Such an easy purchase and the staff really cares about you!! So thankful I came here!
This review is long overdue for Walser and its Acura, BMW, & now Lexus dealerships. I have worked in the past with Doug, Percy, Mason from all of these dealerships and they have all delivered excellent service. I have yet to be treated how Walser has treated me over the years by any other dealership in both the sales and service departments. Their professionalism, timeliness and response to requests, and prices simply cannot be beat. I have now purchased my third vehicle from their group and worked with Rosalie for the second time. It was serendipity when she picked up ...
I was looking for something very specific and called and got the pleasure of meeting Ms. Rosalie. She worked endlessly to find me the Lexus I was looking for all while I worked hours away. Her professionalism and customer service skills are amazing. I will be sure to recommend this dealership to anyone I know looking for this type of vehicle. I truly can't think of anything that could have gone smoother. Thank you Rosalie and Lexus of Wichita!
My husband and I recently bought a new Lexus RX 350. Grant was our amazing salesperson. He made the car shopping experience very pleasant and we are so happy with the car. It is a no haggle dealership which made it nice for everyone. We highly recommend Grant and Walser Lexus of Wichita for your car buying needs. We had never stepped foot on this lot before, but we will definitely be back in the future. If you’re looking for a dealership and a great salesperson that you can trust, look no further. Grant is your guy. Thanks Grant!
Good service great people.
Im so Happy with my new car that I bought it from Lexus Wichita and Big Thank you to the Nicest Sales lady Rosalie for helping me 😊
Lance is a great sales man. He said he had a lexux hybrid ,so I drove 2.5 hours to get there. I got a great price on my car. They are a A+ dealership I wish all dealerships were like this one honest.
Great place and friendly dealership
Shout out to Grant Smith at Walser Lexus! Thanks for getting me into my new ride! I forgot what a nice smooth ride that stops when you hit the brake petal felt like!
I happened to run across a 2018 RX 350L on Lexus of Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the vehicle without "selling" it to me. I liked that. I like the "upfront price" approach: I felt more like a client or customer and less like a victim or mark. Their stated prices are very competitive, you feel like you're getting an honest deal. Chelsea gave me what I needed on my trade, John arranged for me to ...
We enjoyed the quick and easy process of buying our dream car. I found the vehicle on AutoTrader and went the same day to look at it. They had it ready for me when I arrived and allowed us to test drive on our own. They also included window tinting when I bought the vehicle. The buying process was no-negotiation and the financing options were shown to us and adjusted on the spot. That transparency was refreshing. I would give 3.5 stars if I could. While test driving, a tire pressure light came on. To address the problem, the put air ...
I had the pleasure of dealing with Rosalie Isern for my new 2021 ES350 and by far had the best experience with a dealership period in a long time! Being an out-of-state buyer from Nebraska; I wasn't sure if things would go smoothly. But, Rosalie made everything simple, fast, easy and fun! I got a great car for an even better price! Once I contacted Rosalie; she went above and beyond to take care of me. That included taking pictures of the car on her day off and constantly keeping in touch with me to make sure I didn't ...
This was one of the easiest car purchases I have ever had at a large dealership. Grant was exceptional throughout the entire process. If you are even possibly considering a car from the Walser auto group I can highly recommend Lexus, everyone was super nice and very helpful and not one single person was pushy.
I am from DFW area Texas and we found a great car for a great price at Walser Lexus of Witchita. I was skeptical about the process(buying out of state) but finding a great car for the right price has become a challenge everywhere. I was fortunate to work with Rosalie Isern as my sales consultant. She was extremely knowledgable about the process, anticipated questions I would have and shared insights I didnt even think of. She worked diligently to find the best financing, and was always available, even responding off hours. Paperwork was brought to my house from ...
Customer service was great. will definitely buy another vehicle from Herris thanks a lot.
I wasn’t really thinking I was going to get into a different vehicle but found a Nissan Murano I was very interested in. I worked closely with Haris and him and Chelsea were able to get me close to where I wanted to be for my payments. Their customer service was excellent and they made sure they took care of me throughout the process. I will definitely purchase another vehicle through them someday when I am ready again. Thanks Haris for working with me to get the car I wanted!
Rosalie is a Class Act!
I purchased my UX-250h back in February. Rosalie was my sales agent. This woman went above and beyond with everything she did. I came in looking to trade off my car that I had for another used vehicle because of a divorce. She made sure I left within a weeks time frame in a brand new hybrid. This would save me tons of gas money with traveling all over the state for work and my trips back and fourth to Florida even to see my family. I am so thankful for the staff and more so Rosalie! I love ...
Recently bought a used Nissan from them. Worked with Grant through the whole sales process. I’ve got to say... for as much as I hate car shopping, Grant made the process painless, quick, and very easy. He was a very genuinely nice guy. The dealership itself is very nice, and they’ve got a good stock of used vehicles as well as lots of gorgeous new Lexuses. Absolutely would recommend working with Grant and the rest of the crew at Lexus of Wichita.
We purchased Lexus RX 350 yesterday at Lexus of Wichita from Vy Nguyen He was doing an outstanding job , very professional ! This is my third Lexus and by far dealing with Vy Nguyen was the best experience ever! I highly recommend Vy Nguyen to everyone for your buying needs .Thank you Vy for your great work.
Thank you Vy! You are always so professional and knowledgeable!
Very nice They ask to fix their mistakes to improve previous bad rating Customer service is always top notch My Service advisor is Angela.
I recently purchased a 2019 Mustang Bullitt from these folks. I live in Kentucky, so obviously it was a little more difficult due to the obstacles such as not physically seeing the car ect. Lance my salesman did a good job representing the vehicle and answering my questions. I would have liked a little better communication, but when buying out of state it's what it is. When I received the car per a delivery service, I immediately noticed a dent in tbe side panel behind the passenger door. I sent my concerns to Lance and he immediately address it! It ...
Our first visit here. Vy Nguyen did an outstanding job. Zero pressure. Very friendly and spoke with complete knowledge of the vehicles. Absolutely the best experience we've ever had at a dealership. Unbelievable.
Stopped in one day just to look at what Lexus had to offer. Grant met me at the door when I arrived. He was polite and respectful, no pressure sales (which I was dreading) I've never been to a Lexus dealership, never thought I'd want a Lexus - but Grant changed all of that. We all know the car buying experience can be painful and long, but Grant made it easy and painless. I'm not sure I'll ever own anything other than a Lexus now. And when I'm ready Lexus of Wichita will be my ...
Good maintenance Servives
Grant Smith at Walser Lexus of Wichita was a great person to deal with when purchasing my RcF. I highly recommend dealing with him if you go to Walser Lexus.
My husband and I had the pleasure of working with Vy Nguyen yesterday. He was extremely thorough and most importantly listened to our questions allowing us to make a decision without feeling rushed. We liked the fact that Vy has been employed with the company for many years and it was evident as we discussed several different product lines. We will recommend Vy to EVERYONE we know! Again, kudos to Vy!!
Very polite and professional service
We popped into the Walser complex one day, simply to look at the Audi Q7s and Q5s (we weren't in any hurry to replace the 2007 Lexus RX350 we were driving and scoping out what else was out there). We walked all around the vehicles, peering in all the windows. Then the RX350s right next door caught my eye. We started looking at them for the heck of it, comparing to our much older vehicle. While looking at a particularly beautiful black number, Grant came out and asked if we'd like to take it for a ...
John Kennedy, Erick Lain, and the sales team at Walser made the car buying process a breeze! They got me into the prettiest Lexus NX with all the bells and whistles! 10/10 recommend purchasing from Walser and Lexus!
Excellent customer service. The dealership is state of the art. It's very clean with lots of amenities. Lance took great care of me.
I have previously had some terrible car buying experiences. Grant made the process of getting my new Lexus not only tolerable but enjoyable. He was kind and patient and kept the experience fun and lighthearted without pressuring me. Thank you so much Grant and Walser Lexus! I will be a customer for life! Love my new car!
Great service, Lance is the great!
Best dealership ever
I've been driving a Lexus, of most every model since the SC400 in 1992, which most of you probably never have seen one. Yes, I'm an old living in OKC. Never too keen on "our" dealership here, so I've been going South to Dallas where the are multiple choices/dealership in the DFW metroplex. A friend told me about Wichita. I'm sold as a loyal customer thanks in very large part to Rosalie. Never let it be said that purchasing a new car at a dealership can't be almost fun and at least painless ........
Full disclosure: This review is solely from the perspective of making pick-ups and deliveries to this location. I've never purchased anything from this location. The folks here were friendly and quick to get the product ready and out the door. No waiting, no problems. The parking/service areas are pretty snug especially if you're pulling a trailer. Be prepared for strangely random parked cars parked on either or both side of any lane and check before entering a passage between the buildings or you may be stuck backing to get freed up.
Make Walser Lexus of Wichita your only place for all your Lexus needs. I was very impressed with their staff and friendliness. I came from Emporia with the hopes that Lexus would replace my factory defective sticky dash and door panels. Mr.Gallardo from the service department went out of his way to see what he could do to adress the issue. Unfortunately he was unable to assist me since the recall only has a ten year window period but he did print off all my service records with a number to call Lexus directly to see if they'll ...
Rosalie was very responsive and helpful to work with.
Could not express the ease of this purchase and personal efforts this Team made to help my wife and I this past weekend! Rosalie was AMAZING. MY WIFE HATES GOING CAR SHOPPING WITH ME! From the time we walked up in the rain and cold Rosalie approached us what we were looking for. We had been looking for a while for a specific year and model of a vehicle, Lexus had 2 of these vehicles, and one in the color she wanted. Rosalie immediately obtained one to let us go drive it. After the first one we were going to check ...
No pressure or BS. Long test drive. When I decided I wanted a used vehicle my treatment was still good. Fair upfront offer on my trade. Over all a decent experience.
Rosalie was great to work with, she was attentive and accommodating, everything was seemless! The staff was very welcoming and inviting. The level of customer service was exceptional. Overall a very pleasant experience and I got to leave with an awesome vehicle!!
We were very pleased with all aspects of our experience. Rosalie Isern, our sales consultant, was very knowledgeable and professional. Very easy to work with. The price of our new RX 350L was considerably less than other dealerships we contacted. We will not hesitate to recommend Walser Lexus of Wichita.
We were treated with respect from the very beginning. No high pressure tactics here. Sales consultant, sales manager, and general manager were very courteous. All transactions were handled at the sales consultant's desk. A very good car buying experience.
This was the best experience ever buying a car. It was hassle free, no going back and forth, none of the typical “I need to check with the manager”. They had the best price of all the dealership that we checked. . Lance, did a magnificent job. I would recommend for everybody to check them out before buying a car. I guarantee that you will have the best experience like we had.
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