Customer Testimonials
My husband and I had the pleasure of working with Rosalie on our most recent purchase. She made it happen and we got our beautiful crystal red Cadillac.
Such an easy purchase and the staff really cares about you!! So thankful I came here!
This review is long overdue for Walser and its Acura, BMW, & now Lexus dealerships. I have worked in the past with Doug, Percy, Mason from all of these dealerships and they have all delivered excellent service. I have yet to be treated how Walser has treated me over the years by any other dealership in both the sales and service departments. Their professionalism, timeliness and response to requests, and prices simply cannot be beat. I have now purchased my third vehicle from their group and worked with Rosalie for the second time. It was serendipity when she picked up ...
I was looking for something very specific and called and got the pleasure of meeting Ms. Rosalie. She worked endlessly to find me the Lexus I was looking for all while I worked hours away. Her professionalism and customer service skills are amazing. I will be sure to recommend this dealership to anyone I know looking for this type of vehicle. I truly can't think of anything that could have gone smoother. Thank you Rosalie and Lexus of Wichita!
My husband and I recently bought a new Lexus RX 350. Grant was our amazing salesperson. He made the car shopping experience very pleasant and we are so happy with the car. It is a no haggle dealership which made it nice for everyone. We highly recommend Grant and Walser Lexus of Wichita for your car buying needs. We had never stepped foot on this lot before, but we will definitely be back in the future. If you’re looking for a dealership and a great salesperson that you can trust, look no further. Grant is your guy. Thanks Grant!
Good service great people.
Im so Happy with my new car that I bought it from Lexus Wichita and Big Thank you to the Nicest Sales lady Rosalie for helping me 😊
Lance is a great sales man. He said he had a lexux hybrid ,so I drove 2.5 hours to get there. I got a great price on my car. They are a A+ dealership I wish all dealerships were like this one honest.
Great place and friendly dealership
Shout out to Grant Smith at Walser Lexus! Thanks for getting me into my new ride! I forgot what a nice smooth ride that stops when you hit the brake petal felt like!
I happened to run across a 2018 RX 350L on Lexus of Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the vehicle without "selling" it to me. I liked that. I like the "upfront price" approach: I felt more like a client or customer and less like a victim or mark. Their stated prices are very competitive, you feel like you're getting an honest deal. Chelsea gave me what I needed on my trade, John arranged for me to ...
We enjoyed the quick and easy process of buying our dream car. I found the vehicle on AutoTrader and went the same day to look at it. They had it ready for me when I arrived and allowed us to test drive on our own. They also included window tinting when I bought the vehicle. The buying process was no-negotiation and the financing options were shown to us and adjusted on the spot. That transparency was refreshing. I would give 3.5 stars if I could. While test driving, a tire pressure light came on. To address the problem, the put air ...
I had the pleasure of dealing with Rosalie Isern for my new 2021 ES350 and by far had the best experience with a dealership period in a long time! Being an out-of-state buyer from Nebraska; I wasn't sure if things would go smoothly. But, Rosalie made everything simple, fast, easy and fun! I got a great car for an even better price! Once I contacted Rosalie; she went above and beyond to take care of me. That included taking pictures of the car on her day off and constantly keeping in touch with me to make sure I didn't ...
This was one of the easiest car purchases I have ever had at a large dealership. Grant was exceptional throughout the entire process. If you are even possibly considering a car from the Walser auto group I can highly recommend Lexus, everyone was super nice and very helpful and not one single person was pushy.
I am from DFW area Texas and we found a great car for a great price at Walser Lexus of Witchita. I was skeptical about the process(buying out of state) but finding a great car for the right price has become a challenge everywhere. I was fortunate to work with Rosalie Isern as my sales consultant. She was extremely knowledgable about the process, anticipated questions I would have and shared insights I didnt even think of. She worked diligently to find the best financing, and was always available, even responding off hours. Paperwork was brought to my house from ...
Customer service was great. will definitely buy another vehicle from Herris thanks a lot.
I wasn’t really thinking I was going to get into a different vehicle but found a Nissan Murano I was very interested in. I worked closely with Haris and him and Chelsea were able to get me close to where I wanted to be for my payments. Their customer service was excellent and they made sure they took care of me throughout the process. I will definitely purchase another vehicle through them someday when I am ready again. Thanks Haris for working with me to get the car I wanted!
Rosalie is a Class Act!
I purchased my UX-250h back in February. Rosalie was my sales agent. This woman went above and beyond with everything she did. I came in looking to trade off my car that I had for another used vehicle because of a divorce. She made sure I left within a weeks time frame in a brand new hybrid. This would save me tons of gas money with traveling all over the state for work and my trips back and fourth to Florida even to see my family. I am so thankful for the staff and more so Rosalie! I love ...
Recently bought a used Nissan from them. Worked with Grant through the whole sales process. I’ve got to say... for as much as I hate car shopping, Grant made the process painless, quick, and very easy. He was a very genuinely nice guy. The dealership itself is very nice, and they’ve got a good stock of used vehicles as well as lots of gorgeous new Lexuses. Absolutely would recommend working with Grant and the rest of the crew at Lexus of Wichita.
We purchased Lexus RX 350 yesterday at Lexus of Wichita from Vy Nguyen He was doing an outstanding job , very professional ! This is my third Lexus and by far dealing with Vy Nguyen was the best experience ever! I highly recommend Vy Nguyen to everyone for your buying needs .Thank you Vy for your great work.
Thank you Vy! You are always so professional and knowledgeable!
Very nice They ask to fix their mistakes to improve previous bad rating Customer service is always top notch My Service advisor is Angela.
I recently purchased a 2019 Mustang Bullitt from these folks. I live in Kentucky, so obviously it was a little more difficult due to the obstacles such as not physically seeing the car ect. Lance my salesman did a good job representing the vehicle and answering my questions. I would have liked a little better communication, but when buying out of state it's what it is. When I received the car per a delivery service, I immediately noticed a dent in tbe side panel behind the passenger door. I sent my concerns to Lance and he immediately address it! It ...
Our first visit here. Vy Nguyen did an outstanding job. Zero pressure. Very friendly and spoke with complete knowledge of the vehicles. Absolutely the best experience we've ever had at a dealership. Unbelievable.
Stopped in one day just to look at what Lexus had to offer. Grant met me at the door when I arrived. He was polite and respectful, no pressure sales (which I was dreading) I've never been to a Lexus dealership, never thought I'd want a Lexus - but Grant changed all of that. We all know the car buying experience can be painful and long, but Grant made it easy and painless. I'm not sure I'll ever own anything other than a Lexus now. And when I'm ready Lexus of Wichita will be my ...
Good maintenance Servives
Grant Smith at Walser Lexus of Wichita was a great person to deal with when purchasing my RcF. I highly recommend dealing with him if you go to Walser Lexus.
My husband and I had the pleasure of working with Vy Nguyen yesterday. He was extremely thorough and most importantly listened to our questions allowing us to make a decision without feeling rushed. We liked the fact that Vy has been employed with the company for many years and it was evident as we discussed several different product lines. We will recommend Vy to EVERYONE we know! Again, kudos to Vy!!
Very polite and professional service
We popped into the Walser complex one day, simply to look at the Audi Q7s and Q5s (we weren't in any hurry to replace the 2007 Lexus RX350 we were driving and scoping out what else was out there). We walked all around the vehicles, peering in all the windows. Then the RX350s right next door caught my eye. We started looking at them for the heck of it, comparing to our much older vehicle. While looking at a particularly beautiful black number, Grant came out and asked if we'd like to take it for a ...
John Kennedy, Erick Lain, and the sales team at Walser made the car buying process a breeze! They got me into the prettiest Lexus NX with all the bells and whistles! 10/10 recommend purchasing from Walser and Lexus!
Excellent customer service. The dealership is state of the art. It's very clean with lots of amenities. Lance took great care of me.
I have previously had some terrible car buying experiences. Grant made the process of getting my new Lexus not only tolerable but enjoyable. He was kind and patient and kept the experience fun and lighthearted without pressuring me. Thank you so much Grant and Walser Lexus! I will be a customer for life! Love my new car!
Great service, Lance is the great!
Best dealership ever
I've been driving a Lexus, of most every model since the SC400 in 1992, which most of you probably never have seen one. Yes, I'm an old living in OKC. Never too keen on "our" dealership here, so I've been going South to Dallas where the are multiple choices/dealership in the DFW metroplex. A friend told me about Wichita. I'm sold as a loyal customer thanks in very large part to Rosalie. Never let it be said that purchasing a new car at a dealership can't be almost fun and at least painless ........
Full disclosure: This review is solely from the perspective of making pick-ups and deliveries to this location. I've never purchased anything from this location. The folks here were friendly and quick to get the product ready and out the door. No waiting, no problems. The parking/service areas are pretty snug especially if you're pulling a trailer. Be prepared for strangely random parked cars parked on either or both side of any lane and check before entering a passage between the buildings or you may be stuck backing to get freed up.
Make Walser Lexus of Wichita your only place for all your Lexus needs. I was very impressed with their staff and friendliness. I came from Emporia with the hopes that Lexus would replace my factory defective sticky dash and door panels. Mr.Gallardo from the service department went out of his way to see what he could do to adress the issue. Unfortunately he was unable to assist me since the recall only has a ten year window period but he did print off all my service records with a number to call Lexus directly to see if they'll ...
We purchased our new RX350 from Vy, and we couldn’t be happier! This is the second Lexus we’ve bought from Vy, and I would highly recommend him for anyone looking for a new car. He was so helpful and got us the best price for our trade. Very happy with our car buying experience!
Our 3rd Lexus! Love the service, staff and dependability here. Vy Nguyen always takes great care of us!! Thank you Walser Lexus.
Rosalie was very responsive and helpful to work with.
Could not express the ease of this purchase and personal efforts this Team made to help my wife and I this past weekend! Rosalie was AMAZING. MY WIFE HATES GOING CAR SHOPPING WITH ME! From the time we walked up in the rain and cold Rosalie approached us what we were looking for. We had been looking for a while for a specific year and model of a vehicle, Lexus had 2 of these vehicles, and one in the color she wanted. Rosalie immediately obtained one to let us go drive it. After the first one we were going to check ...
No pressure or BS. Long test drive. When I decided I wanted a used vehicle my treatment was still good. Fair upfront offer on my trade. Over all a decent experience.
Sales staff were professional and efficient (shout out to Chelsea and John) and the vehicle is of the quality you’d expect from a Lexus dealer, despite being an older (2012) trade-in model. I’m very happy with the car and the deal I got and will be coming back to the Walser Group for my next purchase.
Rosalie was great to work with, she was attentive and accommodating, everything was seemless! The staff was very welcoming and inviting. The level of customer service was exceptional. Overall a very pleasant experience and I got to leave with an awesome vehicle!!
We were very pleased with all aspects of our experience. Rosalie Isern, our sales consultant, was very knowledgeable and professional. Very easy to work with. The price of our new RX 350L was considerably less than other dealerships we contacted. We will not hesitate to recommend Walser Lexus of Wichita.
We were treated with respect from the very beginning. No high pressure tactics here. Sales consultant, sales manager, and general manager were very courteous. All transactions were handled at the sales consultant's desk. A very good car buying experience.
This was the best experience ever buying a car. It was hassle free, no going back and forth, none of the typical “I need to check with the manager”. They had the best price of all the dealership that we checked. . Lance, did a magnificent job. I would recommend for everybody to check them out before buying a car. I guarantee that you will have the best experience like we had.
A big thank you to customer specialist, Rosalie Isern, at Walser and her team of people that worked with us the last few days, we closed the purchase today on Peggy’s new Lexus RX 350 SUV. They made it a very comfortable and pleasurable experience dealing with them throughout this process, I highly recommend them please check them out!!!👍
Stress free experience!! V , and Scott was wonderful! No pressure what so ever!! This will be my new place to get a car.
A huge thank you to Rosalie Isern for all your assistance on our recent car buying experience!!! Rosalie was very accommodating, not pushy whatsoever, attentive, punctual on answering all our questions and extremely personable!!! Everyone we had contact with at the dealership was very pleasant. Again Rosalie, thank you!!!
Working with Lance Garrison was a very pleasant experience. This has been the best car buying experience that my wife and I have ever had. We do not buy cars often, but I would want to work with Lance in the future, if possible. I would highly recommend Lexus of Wichita.
Although I do not live nor did I buy my Lexus from Lexus of Wichita, thank you for servicing my vehicle. This dealership was a great “first impression” (starting from the lady that scheduled my vehicle to when I picked it up). Thank you Jeff Kastning, you are very polite and professional. I will be coming back.
Vy Nguyen was very professional. Drove up from Oklahoma City because of the no haggle prices that reduces stress and makes the buying experience good for both parties.
Lam was awesome with the sell of my 2021 Lexus RX 350 F Sport! Couldn’t be any happier with Lexus and my new vehicle.
They have the best team of people working together to get you what you need ....we started our day off taking my car in for service Angela Pacheco was there to meet us after talking to her we decided to go look at some newer models before having her fix mine, she turned us over to Vy who was very helpful and knowledgeable and got us into a newer model of my Lexus don’t regret upgrading we love the newer model Lexus I’d also like to Thank Katie who set up our service appointment she was great and ...
James was very friendly and helpful. Quick drop off and had me set up with a loaner in just a few minutes. I received a video of my vehicles inspection which was very nice.
I would like to thank Dan for the wonderful help I received buying my Lexus sedan. The best part was the upfront pricing and the no pressure buying experience. Not once did Dan say he had to go and talk to a manager about the deal. This was the best experience I have ever had buying a car. It was a no worry or no hassle experience. Dan was very knowledgeable and spent a lot of time helping me understand all the features of my new car. I love my new Lexus and really appreciate Dan taking the time and ...
They were honest and up front, didn’t have to play dickering games and Dan was a gentleman and confined to answer our questions about the car. Thanks
If you don't want to be hooked on a Lexus, be careful about buying your first one. They are habit forming. Vy same sales person we bought the last one some 12 years ago.
Just leased our second vehicle from Lexus of Wichita. Both leases were done with Vy Nguyen who is awesome to work with. I can't speak highly enough of the professionalism and follow through from Vy.
It was always a dream/goal of mine to have a Jeep and Rosalie at Walser Lexus of Wichita made it a quick and easy process. I was on a time limit to find a car and she made sure everything was in line super quick and they were wonderful with working me. She was super helpful and knowledgeable!
I recently purchased a Lexus online from the Walser Lexus dealership. I would like to thank Rosalie and Chelsea for their assistance and patience making my purchase possible. They were diligent in resolving some minor issues for me. I appreciate their efforts to make the my decision to purchase from them a great one. I love my car!
We were looking to replace our XT5. Rosalie stayed with us through the entire process...phone call to driving away in our new RX350. It was very refreshing to have the exceptional customer service from Rosalie Isern. She ran her tail off while after she set up her office to be our own. We were very comfortable with the sales process. We were well informed of the Lexus experience which is above and beyond. Glad to meet Scott, the Manager who made himself available if we had any issues. Highly recommend the Lexus experience from Rosalie and Scott. Duane and ...
Thanks to Rosalie for a great buying experience...love my Audi A3!
Rosalie was great to work with when I was looking for a new vehicle. She was patient and very helpful. I enjoyed the car buying process with Lexus and I love my new RX!
Good buying experience, no hassle and they were able to beat my banks low interest rate. Rosalie was great to work with and everyone else we encountered made sure we were taken care of.
I had been shopping for a new vehicle for some time, and merely browsing some dealers' websites brought non-stop harassment for months. The dealer I bought my Camry from would call or e-mail four times a day once they smelled blood in the water. That turned me off to the point of dreading to even show any interest in a car. I was looking for a luxury SUV and I had some questions about the RX350L. Rosalie responded immediately and shortly afterward I received an e-mail from the sales manager to make sure my question was answered. That was ...
Great Experience! Michael Bright provided a customer service experience that I will consider the new standard when car buying. He answered all my questions and went the extra mile on initiative to retain my business. I will always consider this dealership when shopping for a car.
The atmosphere was very inviting and clean -Everyone has a great attitude and treated me with respect as they quickly service my Lexus.
This will be fourth Lexus that I have bought from Lexus of Wichita. All of the cars have been great. Before I bought my current 2021 RX 350, we had a ES 350 with 220,000 miles with no issues. We have decided not sell the car because its still runs great, no issues and we take long trips. Our current salesperson Lance Garrison did a superb job in finding the right car for my wife and I. The process went very smooth and we were well taken care of. I would highly recommend buying your next vehicle from Lexus of Wichita. Larry Gass
Anthony provided great service! Provided a video explaining what work needed to be done.
Vy was wonderful to work with and had everything ready for us ahead of time making the process go much smoother. He was pleasant and very informative on answering all our questions.
Rosalie was a pleasure to work with! She was patient and provided excellent feedback as my wife struggled to decide between the amazing lineup Lexus has to offer. Scott, the General Manager came by and engaged with us several times. This felt less like a car buying experience and more like just hanging out with some new friends. I don't care where you live - if you are in the market for a new Lexus, whether local or living far out, the drive to Lexus of Wichita is worth it. We drove from two hours away and were in ...
Vy made our car buying decision a pleasant one. He had all the details done in advance, which allowed us to complete the process in only a few minutes.
I really appreciated the lack of pressure from the salesman Michael. He was knowledgeable, friendly, and helpful. When my wife and I advised him that we would need to think over our decision overnight, he didn’t try to close us before we were ready. Thank goodness we were able to avoid the, “I must get approval from the sales manager” routine. I would have walked if that had been done. All in all, the purchase was a good experience. Phil Zivnuska
very positive experience. They worked very hard to find the right vehicle for us. Will us Lexus of Wichita again.
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